Vendor Manager - Servicing Valuations

ServiceLink•,

4h•$60,000 - $70,000•Remote

About The Position

ServiceLink, a top provider in the mortgage services industry, is seeking an Assistant Vice President, Valuations Vendor Management. This role requires strong communication and interpersonal skills, a self-motivated and organized approach, and the ability to provide strategic input to drive performance and growth. The successful candidate will oversee team productivity, employee management, technology projects, and initiatives to improve the Valuations fulfillment process. Applicants must be authorized to work in the U.S. full-time without sponsorship.

Requirements

3+ years of vendor management experience
Knowledge of Valuations, Real Estate and/or mortgage servicing processes, procedures and technology
The ability to maintain a positive and professional business relationship with vendors and internal staff
The ability to multitask in a fast-paced environment, especially the ability to work in multiple systems at once
Strong customer service, communication and writing skills
High School diploma or equivalent required
Exceptional customer service, communication and writing skills
Ability to work effectively in a remote environment, using collaboration and communication tools to stay connected with team members and management
Capability to plan, track and deliver work products on schedule while maintaining a high level of quality of productivity
Excellent analytical skills, including advanced spreadsheet analysis skills
Effective in a fast paced and collaborative environment
Self-starter and self-motivated
Is creative and maintains effective problem-solving skills
Highly organized and detail-oriented
Demonstrated excellent written and verbal communication skills
Ability to remain calm and confident in decision making and presentation
Read, write, and maintain operational reports and workflows
Ability to work well under pressure and/or on competing priorities
Ability to use PC and widely used software packages, e.g. Microsoft Excel, Word, and Power Point
Ability to meet deadlines, plan and coordinate multiple projects simultaneously

Nice To Haves

College degree preferred

Responsibilities

Manage Vendor relationships to create and maintain positive, productive, and professional interactions
Monitor market capacity to ensure there is adequate coverage to meet client Service Level Agreements (SLA)
Recruit new vendors to assist in building panel depth within strategic locations
Proactively monitor pipeline and status of all vendors in the onboarding process
Negotiate potential contract terms with new vendors
Conduct regular coaching and counseling of vendors to ensure they are meeting ServiceLink standards
Develop, implement and maintain comprehensive vendor training programs to ensure compliance, service quality and alignment with organizational standards
Manage vendor marketing campaigns and engagement
Influence prospective vendors to submit applications, including outreach at recruitment events and industry conferences, with periodic travel required
Develop recruitment strategies aimed at reducing cost while improving quality
Create and manage vendor engagement projects, including a partnership with marketing to send proactive panel notifications
Provide timely updates and reporting to Valuations management on projects and ongoing efforts
Support vendor operations by strengthening vendor relationships and deliver coaching to support performance and compliance
Analyze panel performance to identify gaps and growth opportunities, developing targeted plans for expansion
Strategically recruit and expand the vendor network to ensure adequate coverage for client order fulfillment and optimize cost efficiency
Monitor market capacity and direct strategies to ensure coverage to support current and future volume
Responsible for ensuring depth in panel, overall positive vendor experience and efficient communication between Operations and vendor panel
Track and obtain expired vendor documentation to maintain eligibility and prevent service disruption
Resolve complex or escalated concerns with panel members; ensure appropriate escalation paths are followed
Create and maintain SOP’s and workflow related to Panel Health and Engagement
Partner with management to ensure all client needs are being addressed and positioned for future growth
Maintain compliance with industry & client regulations and requirements
All other duties as assigned