Vendor Manager II

TD•Toronto, ON

3d•CA$81,600 - CA$115,200•Onsite

About The Position

Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards. Vendor Managers are expected to understand and maintain knowledge of Business Arrangement terms (including key Third Party and business segment or corporate function (TD) deliverables). Vendor Managers are also responsible for monitoring, analyzing and reporting on performance of Business Arrangements and identifying and escalating issues where identified in order to mitigate risk. On more strategic, critical and/or complex relationships across multiple business segments or corporate functions, role may also act as the Lead Vendor Manager supporting the Accountable Executive that owns TD's relationship with the Third Party.

Requirements

Undergraduate degree
5+ years of related experience
Advanced knowledge of Vendor Management, Business Arrangements, Third-Party Management Lifecycle framework/principles, policies and procedures, systems, products/services, product research, assessment & reporting, competitive intelligence, negotiation tactics and/or regulatory requirements
Knowledge of current and emerging competitor and market trends
Knowledge of Risk Management environment, standards and regulations
Knowledge of budgetary management principles/practices/procedures
Skill in identifying complex problems and reviewing related information to develop/evaluate options and implement solutions and/or governance procedures
Skill in supporting the development and implementation of change strategies and/or processes
Ability to negotiate, influence, collaborate and effectively communicate to build relationships
Ability to contribute to strategic direction of the function and provide advice to senior leadership
Ability to monitor, analyze, report and assess adherence, performance and risk of information, contractual terms and/or delivery of services
Skill in researching, collecting, organizing and analyzing complex or technical data and developing plans to address identified issues/problems
Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
Ability to exercise sound judgement in making decisions
Ability to research, collect, organize and analyze information and prioritize work while meeting multiple deadlines
Skill in using analytical software tools, data analysis methods and reporting techniques
Skill in using computer applications including MS Office
Ability to work successfully as a member of a team and independently
Ability to handle confidential information with discretion

Responsibilities

Own the management of Third Party Business Arrangements through all stages of the TPML, in alignment with relevant Third Party frameworks, policies and standards
Initiate intake via a Sourcing Request and follow the TPRA process
Set up and onboard Third Parties post contract execution including the implementation of the governance structure and interaction models between key TD and Third Party stakeholders
Understand the financial terms of a Business Arrangement and monitor a Third Party's financial health to mitigate risk related to costs and services
Collaborate with internal stakeholders to support business needs by delivering a transition or termination of a Third Party
Support Lead VMOs in consolidating an enterprise view of the relationship with the Third Party in support of the Accountable Executive
Maintain strong relationships with internal stakeholders
Ensure integrity in dealing with Third Parties, complying with TD's Expense Policy, Enterprise Procurement Policy, Vendor Management Policy and Code of Conduct and Ethics
Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective delivery
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards
Monitor, analyze and report a Third Party's performance through delivery against SLAs, SLOs, KPIs or other contractual commitments
Identify issues and monitor trends with a Third Party in a responsive manner, to reduce risk in alignment with TPRM Policies and related Standards
Document Third Party risk issues, as per the TPRM Issues Management process and standards, escalate issues as appropriate, and partner with Third Party to develop a remediation plan to drive resolution
Participate in cross-functional initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
Conduct meaningful analysis at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of programs or practices
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Maintain industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally