Vendor Management Specialist SPO (Hybrid)

MAPFRE•Webster, MA

3d•$67,600 - $83,000•Hybrid

About The Position

The Service Provider Office (SPO) Vendor Management Specialist provides operational and administrative support for the onboarding, documentation, and lifecycle management of Claims service providers. The role ensures consistent execution of established SPO vendor management procedures, supports compliance and audit requirements, and serves as a coordination point between Claims Business Areas, Legal, Corporate Compliance, Information Security/Vendor Risk Management, and Corporate Risk. This position is responsible for ensuring that required governance, documentation, and approval processes are completed, maintained, and auditable in accordance with SPO procedures. In addition, this role will provide cross-functional operational support to other Service Provider Office (SPO) positions, including the Legal & Claims Vendor Consultant and Claim Quality Appraiser roles, ensuring alignment, consistency, and continuity across vendor management, compliance, and quality initiatives. The role does not establish vendor strategy, performance standards, or business selection criteria, which remain the responsibility of the applicable Business Areas.

Requirements

Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience
2 - 4 years - or Associates Degree equivalent plus 4 - 6 years
Strong organizational, analytical, and documentation management skills.
Ability to manage multiple tasks and deadlines in a regulated environment.
Proficiency with Microsoft Office applications and enterprise databases.
Strong written and verbal communication skills, with the ability to support audit and compliance inquiries.

Responsibilities

Partner with Business Areas to coordinate Claims service provider onboarding and offboarding activities in accordance with SPO procedures.
Serve as a point of contact for internal stakeholders to support vendor reviews, approvals, issue resolution, and termination activities.
Respond to Internal Audit and Claims leadership inquiries by compiling documentation and supporting remediation efforts.
Validate completion and accuracy of onboarding documentation, including NDAs, MSAs, compliance questionnaires, and risk/risk assessments.
Maintain accurate and up-to-date vendor records in the SPO Contract Database, including contract terms, renewal dates, and compliance checkpoints.
Support vendor billing oversight activities, including e-billing responsibilities, reporting, and billing compliance analysis.
Monitor adherence to SPO procedures and identify opportunities to improve documentation quality, consistency, and operational efficiency.
Ensure vendor records and supporting documentation are audit-ready and retained in accordance with policy and record retention requirements.
Assist with vendor reporting, inventory reconciliation, and process improvement initiatives to support SPO operational effectiveness.
Partner collaboratively with Legal, Corporate Compliance, Information Security/Vendor Risk Management, and Corporate Risk to support effective vendor governance.
Participate in departmental initiatives or workgroups related to vendor management, governance, or compliance.
Provide backup support to other SPO functions and assume additional responsibilities as requested by management, modeling flexibility and accountability.