Vendor Management Specialist II - Strategic Operations

BMO•Chicago, IL

7d•$57,500 - $106,500•Onsite

About The Position

Develops, promotes, maintains and manages an assigned business/group vendor management program for the management of partnerships with suppliers/service providers that improve productivity, service delivery and quality. Performs periodic reviews, analyzing program outcomes, providing insights and making recommendations for enhancement and changes as required. Ensures the effective and efficient execution of all program components, including ensuring change management & communications are in place for any enhancements / changes and mitigating any risk. Works collaboratively with internal and external stakeholders. Provides input to vendor management policy and procedures. Participates in initiatives as a subject matter expert for an aspect(s) of vendor arrangement or business process. Provides specialized support to investigate and resolve complex issues as escalated by end-users or assigned by management. Supports the management and implementation of documentation / process controls / knowledge assets required for the program operations. Coordinates budgets and reporting to track actual results vs budget. Prepares financial reconciliations and attestation certificates as required. Educates and cross trains other team members as required. Supports the development and promotion of a business/group vendor management program solution. Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on implementation of supplier arrangements. Participates in the relationship management between BMO internal business/group partners and suppliers/service providers. Supports the management of the vendor program, including developing program components, promoting the program and ensuring the execution of all program components and product(s)/service(s) are delivered according to the contractual service level agreement (SLA), technical service agreement (TSA) or business partner agreement (BPA), in compliance with standards. Monitors and tracks supplier performance and addresses any issues. Executes work to deliver timely, accurate, and efficient service for routine & non-routine transactions related to the program execution. Builds effective relationships with internal/external stakeholders. Ensures alignment between stakeholders. Breaks down strategic problems, and analyses data and information to provide program insights and recommendations. Designs and produces regular and ad-hoc reports, and dashboards. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently on a range of complex tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge and experience in supporting vendor programs - In-depth.
Technical proficiency gained through education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Responsibilities

Develops, promotes, maintains and manages an assigned business/group vendor management program for the management of partnerships with suppliers/service providers that improve productivity, service delivery and quality.
Performs periodic reviews, analyzing program outcomes, providing insights and making recommendations for enhancement and changes as required.
Ensures the effective and efficient execution of all program components, including ensuring change management & communications are in place for any enhancements / changes and mitigating any risk.
Works collaboratively with internal and external stakeholders.
Provides input to vendor management policy and procedures.
Participates in initiatives as a subject matter expert for an aspect(s) of vendor arrangement or business process.
Provides specialized support to investigate and resolve complex issues as escalated by end-users or assigned by management.
Supports the management and implementation of documentation / process controls / knowledge assets required for the program operations.
Coordinates budgets and reporting to track actual results vs budget.
Prepares financial reconciliations and attestation certificates as required.
Educates and cross trains other team members as required.
Supports the development and promotion of a business/group vendor management program solution.
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on implementation of supplier arrangements.
Participates in the relationship management between BMO internal business/group partners and suppliers/service providers.
Supports the management of the vendor program, including developing program components, promoting the program and ensuring the execution of all program components and product(s)/service(s) are delivered according to the contractual service level agreement (SLA), technical service agreement (TSA) or business partner agreement (BPA), in compliance with standards.
Monitors and tracks supplier performance and addresses any issues.
Executes work to deliver timely, accurate, and efficient service for routine & non-routine transactions related to the program execution.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Breaks down strategic problems, and analyses data and information to provide program insights and recommendations.
Designs and produces regular and ad-hoc reports, and dashboards.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.