Vendor Invoice Escalations Analyst 1

Amerit Fleet Solutions•Remote, KS

1d•$65,000 - $75,000•Onsite

About The Position

Amerit Fleet Solutions is seeking a detail-driven, finance-minded Vendor Invoice Escalations Analyst I to own escalated invoice exceptions and vendor-facing resolution across their mobile, on-site, and ERS vendor network. This role supports an offshore AP operations team by handling escalated issues, making judgment calls, and engaging in direct vendor conversations. The analyst will also review offshore output for accuracy and provide coaching on recurring errors. This is a financial-reasoning role requiring an understanding of how purchase orders, dispatch records, and contracted labor rates should reconcile, with the ability to explain discrepancies to vendors, Accounts Payable, or Vendor Management. Ideal candidates possess a strong accounting or finance foundation and a genuine interest in financial reconciliation.

Requirements

Solid grounding in basic accounting and financial principles — understands how purchase orders, invoices, and payment terms should reconcile, not just how to key them.
Comfortable owning ambiguous, escalated cases rather than working from a fixed checklist — a financial-reasoning mindset, not a pure QA/admin skill set.
Confident communicating directly with vendors on disputed charges, including some ability to hold a firm, professional line in escalated conversations.
Able to review and coach the output of an offshore team — spotting patterns, explaining the "why," and tightening standards over time.
Clear written communication; able to document escalation criteria and exception standards so an offshore team can follow them consistently.
Comfortable using data to support a recommendation or flag a trend, even without formal authority to negotiate or decide.
3–5+ years of experience in accounts payable, accounting, or a related financial function, with real exposure to reconciliation and financial judgment calls — not solely high-volume processing.
Experience resolving escalated or disputed invoice, PO, or credit card discrepancies preferred.
Experience working alongside or overseeing an offshore/outsourced operations team a plus.
System and data skills to include Excel, Outlook; experience with ERP, AP, or procurement systems a plus.
Familiarity with AI-powered productivity tools (Co-pilot, Claude, Gemini, etc.) a plus.

Nice To Haves

Associate's or Bachelor's degree in Accounting, Finance, or a related field strongly preferred.
Experience resolving escalated or disputed invoice, PO, or credit card discrepancies.
Experience working alongside or overseeing an offshore/outsourced operations team.
Experience with ERP, AP, or procurement systems.
Familiarity with AI-powered productivity tools (Co-pilot, Claude, Gemini, etc.).

Responsibilities

Take ownership of invoice exceptions escalated beyond the offshore team's first-line resolution, including complex or ambiguous cases across No/Invalid PO, Not Dispatched, Not Received, PO Canceled, PO Closed, Price Does Not Match, and Vendor Mismatch, applying accounting judgment to determine root cause and correct resolution.
Serve as the direct point of contact with vendors on disputed or escalated invoice discrepancies, and with Amerit's Accounts Payable team on payment timing and exceptions, driving issues to closure professionally and with financial accuracy.
Spot-check invoice and PO exception resolutions completed by the offshore team; identify recurring error patterns and provide coaching/feedback to improve first-line accuracy and reduce re-escalation volume.
Review credit card transactions against supporting documentation, applying basic accounting principles to confirm proper billing and flag unsupported or inaccurate charges.
Apply financial and accounting fundamentals to match vendor invoices against purchase orders, dispatch records, and contracted labor rates for escalated or higher-complexity cases.
Apply Amerit's no-PO/no-pay standards and help flag where existing escalation thresholds aren't working.
Monitor invoice aging and exception volume/type by vendor and by offshore vs. escalated resolution; compile recurring and ad hoc trend reports for leadership and Vendor Management.
Follow and help refine escalation criteria and exception-handling standards so the offshore/onshore split stays well-defined; recommend process changes that reduce recurring exception types.
Partner with Vendor Account Managers on rate-compliance questions and with Accounts Payable on payment timing, providing the financial detail behind vendor accountability decisions.

Benefits

Full benefits within 30 days
Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
401(k) match program
Paid vacation, holidays, and sick time
Commitment to your safety through boot and prescription safety glasses reimbursement
Career and learning development with an extensive training program through our Amerit University
Employee referral program, up to $1,000 bonus
ASE certification program with fee reimbursement and bonus
Employee recognition platform that includes opportunities to redeem points for merchandise
Employee Assistance Program (EAP)
24/7 nurse triage line
Employee discounts on cell phone service and entertainment tickets
Employee resource groups (ERGs) that foster inclusion
Wellness and fitness programs through our providers