Vendor Compliance Assistant

At Home Group•Coppell, TX

1d•Hybrid

About The Position

The Vendor Compliance Assistant supports the execution of At Home's vendor compliance program by monitoring vendor adherence to company requirements, researching compliance violations, administering chargebacks, supporting vendor onboarding, and partnering with vendors and internal stakeholders to improve operational performance. This role serves as a key point of contact for vendors and cross-functional teams, helping ensure compliance with shipping, packaging, EDI, and operational standards across a global supplier network.

Requirements

2 – 4 years’ experience in vendor compliance, supply chain, logistics, retail operations, sourcing, merchandising support, accounts payable chargebacks, or a related field.
Knowledge of Vendor Compliance programs and processes, Supply chain, sourcing, distribution, and retail operations.
Chargeback administration and dispute resolution processes, Electronic Data Interchange (EDI) transactions and vendor portals, shipping, packaging, routing, and vendor requirements.
Internal controls and SOX compliance principles, Microsoft Excel and data analysis techniques.
Ability to analyze operational and compliance data to identify trends, root causes, and opportunities for improvement
Ability to investigate compliance violations and make sound business decisions based on available information
Ability to manage multiple priorities while meeting deadlines in a fast-paced environment
Ability to build effective working relationships with vendors and cross-functional business partners
Ability to communicate complex compliance requirements clearly and professionally to internal and external stakeholders
Ability to deliver presentations and training to vendors and internal teams
Ability to exercise sound judgment and maintain confidentiality when handling sensitive information
Adaptability to changing business priorities and operational requirements
Customer service orientation
Conflict resolution
Process improvement mindset
Attention to detail
Problem solving
Relationship management

Nice To Haves

Associate or Bachelor’s degree or related field preferred. Equivalent experience is considered.

Responsibilities

Research and investigate reported violations of vendor compliance requirements.
Analyze supporting documentation and operational data to determine appropriate chargebacks.
Ensure chargebacks are accurately reviewed, validated, and processed within established timelines.
Monitor vendor compliance trends and identify recurring issues impacting operational performance.
Serve as a primary point of contact for vendor compliance inquiries.
Conduct onboarding presentations and training sessions for new vendors.
Provide guidance regarding shipping, packaging, EDI, routing, and compliance requirements.
Assist vendors with vendor portal navigation and troubleshooting.
Analyze vendor performance metrics and identify vendors with elevated compliance violations.
Partner with vendors to develop and implement corrective action plans.
Monitor progress and recommend actions to improve compliance performance.
Maintain vendor compliance documentation, training materials, and EDI resources.
Ensure compliance processes align with SOX requirements and internal controls.
Support audits and compliance reporting activities as needed.
Partner with Merchandising, Direct Sourcing, Logistics, Supply Chain, and Store Operations teams to ensure consistent application of vendor compliance standards.
Deliver onboarding and educational sessions for internal business partners regarding vendor compliance expectations.