Vendor Change Management Program Manager

Meta•Austin, TX

About The Position

Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams want to solve user issues and are advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you.The Vendor Change Management Team within Global Operations is a team whose mission is to enable Meta priorities through effective and customer-focused change management, providing guidance and seamless partnership with stakeholders and vendors. We are looking for a Program Manager who will work with internal and external stakeholders, advising the best strategy for managing supply and demand changes.

Requirements

5+ years of experience in Operations related fields like Supply Chain or Logistics, Project Management or Process Optimization Consulting
5+ years of experience initiating and driving medium to large scale complex projects to completion with minimal guidance in a complex, ambiguous environment
Proven experience driving business outcomes in an environment with cross-functional collaboration and continuous improvement across varied teams, key stakeholders, vendor partners and customers
Experience articulating complex concepts and ideas in a clear, concise manner across various levels of the organization, including: presenting informative and engaging presentations to leadership forums and executive audiences and drafting articles and communications with both company-wide and external stakeholder reach
Experience working in analytical activities within Excel or data management tools (SQL, Python, Tableau), using data to drive business decisions and strategy
Experience with AI and AI deployment focused on driving operational efficiency

Nice To Haves

BABS in Operations Management, Industrial Engineering, Supply Chain or relevant degree
3+ years experience in Operations support organizations, or fields related to Customer Success and Experience and Customer Journey Frameworks
4+ years of experience working in analytical activities within Excel or data management tools (SQL, Python, Tableau), using data to drive business decisions and strategy
Experience working with External Vendors, Account Management or Partner Management
Experience building and managing global partnerships and programs across multiple functional areas

Responsibilities

Lead planning and execution for multiple small to large-scale Vendor Change Management projects in support of our product and operations partners
Account for project progress, flagging when projects or deadlines are in jeopardy, while maintaining respectful relationships in difficult or stressful situations
Assist in the deployment of Gen AI-related initiatives within our organization, and also leverage AI to improve the operational effectiveness and efficiency
Support teams developing AI related products and features, coordinating readiness and launch activities across our operational processes and within our vendor tooling ecosystem
Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross functional teams to optimize outcomes
Communicate prioritization and trade-off operational decisions to the broader cross-functional team to drive consensus and ensure that those decisions are properly implemented
Facilitate discussion and coordination among operational stakeholders across the company to manage all existing resources in the most effective way
Manage Meta's cross-functional operational efforts and advocate for our Vendor Partners, working with engineering, policy, training, and other operational teams to ensure the smooth rollout of changes
Solve complex problems and embrace ambiguity to drive efficient and impactful solutions
Create and maintain documentation standards and procedural expectations
Use basic SQL queries to retrieve data and conduct analysis to support data-driven decision making processes
Travel internationally approximately 10 percent