Vendor Management Manager

GM • Warren, MI

13h • Hybrid

About The Position

The Role The Vendor Management Manager will build and lead Core IT’s vendor management function, ensuring strategic technology suppliers deliver reliable services and measurable value aligned to our priorities. This role establishes governance, performance measurement, and escalation mechanisms, and partners with Purchasing, Finance, Security, and IT leaders to support effective vendor execution, renewals, and spend alignment. What You’ll Do Lead Core IT’s vendor management function, accountable for vendor performance and relationship management. Translate contracts and statements of work into measurable service expectations and performance reporting. Establish and run vendor governance (QBRs/MBRs, executive reviews, escalation paths) to ensure compliance and continuous improvement. Define and maintain performance measurement and reporting (scorecards, dashboards, metrics) across service, cost, risk, and value. Partner with IT domain leaders to align vendor deliverables and roadmaps with business and Core IT priorities. Collaborate with Purchasing to support sourcing strategies, renewals, negotiations, and contract changes. Lead or coordinate escalations for significant vendor issues, ensuring root cause analysis and corrective actions. Identify and deliver vendor optimization opportunities. Build, mentor, and lead the vendor management team and a virtual network of vendor leads.

Requirements

• Bachelors degree in IT, Business, Supply Chain, or a related field, or equivalent professional experience.
• 10+ years of experience in IT vendor management, sourcing, account management, or IT service management in a medium to large enterprise.
• 5+ years of leadership experience.
• Experience negotiating and managing or supporting large, complex IT vendors.
• Demonstrated experience improving vendor performance, risk posture, or cost/value.
• Ability to analyze and synthesize financial, operational, and contractual data.
• Strong communication and issue-resolution skills in an enterprise environment.

Nice To Haves

• Masters degree and/or professional certifications in a related field.
• Experience operating vendor governance models at enterprise scale.
• Advanced experience supporting complex vendor negotiations or renewals.
• Knowledge of ITIL or similar IT service management frameworks.
• Experience using vendor performance tools, dashboards, or analytics.
• Demonstrated continuous improvement mindset with practical process design and change execution.

Responsibilities

• Lead Core IT’s vendor management function, accountable for vendor performance and relationship management.
• Translate contracts and statements of work into measurable service expectations and performance reporting.
• Establish and run vendor governance (QBRs/MBRs, executive reviews, escalation paths) to ensure compliance and continuous improvement.
• Define and maintain performance measurement and reporting (scorecards, dashboards, metrics) across service, cost, risk, and value.
• Partner with IT domain leaders to align vendor deliverables and roadmaps with business and Core IT priorities.
• Collaborate with Purchasing to support sourcing strategies, renewals, negotiations, and contract changes.
• Lead or coordinate escalations for significant vendor issues, ensuring root cause analysis and corrective actions.
• Identify and deliver vendor optimization opportunities.
• Build, mentor, and lead the vendor management team and a virtual network of vendor leads.

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
• Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees