VENDING MANAGER ($2M-5M)

NEXCOM•Bethesda, MD

1d•Onsite

About The Position

Plans, coordinates, and supervises the vending operations at an assigned activity. Responsible for procurement, inventory management, operating financials, etc. The role involves achieving net contribution goals through effective management of product, cash, personnel, equipment, security, expenses, and operational records. This position requires implementing procedures for controlling and managing inventory, establishing vending routes, merchandise accountability, replenishment systems, and preventive maintenance schedules. The manager will review and analyze vending machine reports, ensure sales and profit goals are met through sound management and promotional actions, and maintain liaison with area Exchanges to develop merchandising strategies and resolve operational concerns. The role operates under the general direction of a manager, independently within established policies, procedures, and regulations, referring complex problems to the supervisor. The position is responsible for preparing equipment requests, maintaining fixed asset records, and is directly accountable for the performance and mission effectiveness of assigned departments, with an emphasis on cost control and loss prevention. The manager will inspect vending machines for operational condition, appearance, merchandising, and products, reporting and assisting in investigations of vandalism and machine jackpots. Responsibilities include preparing reports on vending operations, contractor performance, and cash receipts, establishing internal control procedures, and analyzing operations to determine the most advantageous methods. The role involves conducting market and demographic surveys, maintaining knowledge of the vending industry, and initiating termination actions for contractor non-compliance. Cash handling, safety, sanitation, and security procedures must be established and adhered to. Coordination with the NEXCOM Contracting Division is required for procurement and contracting objectives. A comprehensive training program for Vending Department associates must be established and implemented. The role is responsible for inventory control, warehouse storage, records maintenance, equipment repair, servicing, and installation, as well as resolving customer complaints. Personnel supervision includes approving leave, enforcing work rules, establishing internal operating policies, developing safe working conditions, interviewing and selecting personnel, completing performance appraisals, and resolving grievances. Travel to assigned activities within the district for short to long periods is required, and the associate must be on call for potential issues outside normal work hours. Performs other related duties as assigned.

Requirements

Must possess a valid state driver's license.
Must possess the knowledge and skills necessary to operate a motor vehicle safely.
Must be able to pass appropriate background checks needed for the specific area of responsibility (e.g., Federal DOD Security Clearance, etc.).
Pass the GSA defensive driving course.
The incumbent of this position must file a Financial Disclosure Report OGE Form 450 as required.
Three (3) years of experience gained in merchandising, technical, or other responsible work which enabled the applicant to gain knowledge of merchandising and procurement practices, skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.
One (1) year of responsible experience which provided a background in any of the following: merchandising operations, vending, maintenance of equipment, inventory levels, customer service, maintaining effective sanitation, security and safety measures, and exempt or nonexempt supervisory experience or similar work which demonstrated the knowledge, skills, and abilities required of the operational area.

Nice To Haves

One year of related academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a four-year bachelor's degree for three years of general experience.

Responsibilities

Plans, coordinates, and supervises all facets of an Exchange-owned and contracted vending operations.
Responsible for achieving net contribution goals through effective management of product, cash, personnel, equipment, security, expenses, and operational records.
Implements procedures for controlling and managing inventory of merchandise and repair parts.
Establishes vending routes, merchandise accountability, vending merchandise replenishment system, and preventive maintenance schedules for vending machines, equipment, and vehicles.
Reviews and analyzes vending machine reports and vending machine operating summaries.
Ensures that established sales and profit goals are achieved through sound management and creative promotional actions.
Maintains close liaison with area Exchanges to develop merchandising strategies and resolve operational concerns.
Prepares equipment requests for Exchange-owned vending machines, repair parts, equipment, and vehicles.
Maintains fixed asset records for all equipment.
Is directly responsible and accountable for the performance and mission effectiveness of assigned departments/locations as well as compliance with all operating procedures.
Assesses the overall efficiency and integrity of assigned functions with particular emphasis on high-risk areas susceptible to loss.
Ensures that all directives, policies, and regulations relative to the management of cost control and loss prevention initiatives are adhered to.
Actively works to create an environment intolerant of internal and external theft, paperwork error, and inventory shrink.
Inspects Exchange-owned and/or contracted operated vending machines for operational condition, appearance, merchandising, and products.
Reports all cases of vandalism and machine jackpots and assists in the investigation of such incidents.
Initiates corrective action and conducts follow-up to ensure compliance.
Prepares appropriate vending inspection reports.
Responsible for the preparation of appropriate reports on Exchange-owned and contract vending machines, contractor cash receipts, accounts, cash records, and operational data.
Establishes internal control procedures, safeguards, and releases cash intakes.
Analyzes direct run contracted vending operations to determine which method of operation would be most advantageous.
Evaluates the effectiveness of the operation and ensures compliance with NEXCOM directives, policies, and procedures.
Conducts market and demographic surveys to determine vending product trends and population counts.
Maintains current knowledge of the vending industry, including operational procedures, industry trends, equipment, and products.
Prepares input to the contracting officer regarding contractor performance.
Initiates proper termination action when authorized in the event of contractor non-compliance with contract terms.
Establishes and ensures cash handling, safety, sanitation, and security procedures are adhered to.
Maintains close liaison and coordinates with the NEXCOM Contracting Division to ensure maximum efficiency and timely achievement of procurement contracting objectives as they apply to Vending Department operations.
Establishes and implements a comprehensive ongoing training program for all Vending Department associates.
Responsible for inventory control, warehouse storage, records maintenance, equipment repair, servicing, maintenance, and installation of machines at activity and locations.
Resolves customer complaints and initiates action to avoid recurrence.
Supervises personnel, approves leave and vacation schedules, enforces work rules, establishes internal operating policies and procedures, and initiates programs or projects to serve mission goals.
Develops safe working conditions and practices and ensures adherence to same.
Interviews and selects personnel, completes performance appraisals, reviews proposed disciplinary actions, resolves grievances and complaints, and otherwise develops a cohesive work force.
Will be required to travel to assigned activities within the district for short to long periods of time.
Position requires associate to be on call for potential issues that arise after normal work hours.
Performs other related duties as assigned.