Vending Field Tech

Total Safety•Fairfield, CA

1h•Onsite

About The Position

The S&S Asset Management Systems (SSAMS) organization provides support and implementation for business Vendor-Managed Inventory (VMI) programs. The SSAMS Field Tech is responsible for installation, service, repair, and occasionally replenishment of vending machines. This includes but is not limited to hardware, software, and data communication devices. This position must be able to obtain and maintain a valid TWIC card and pass safety training and background check/drug screening requirements as needed. This is an on-call position and must be available for rotational off-hour and weekend support. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

High School Diploma.
Hands-on vending machine repair experience; industrial vending machines preferred.
Must be able to obtain and maintain a valid TWIC card.
Must pass safety training.
Must pass background check/drug screening requirements as needed.

Nice To Haves

Advanced computer skills preferred (e.g. MS Office suite, .NET, AutoCrib).

Responsibilities

Manage and complete jobs according to established requirements and processes.
Maintain efficient, completed job documentation and monitor assigned jobs from start to finish.
Follow all safety procedures on the job sites.
Monitor all aspects of assigned jobs to ensure customer needs are met.
Implement policies and support action plans made by Department Manager.
Work directly with customers to troubleshoot issues in a timely manner.
Resolve vending issues remotely and on-site as necessary in a timely manner.
Provide support for all SSAMS solutions (e.g. Tool Room, Eturns, FMS, FIELDiD, etc.).
Contact manufacturers and/or support vendors as necessary to resolve bugs and defects.
Log and track vending incidents and/or requests in the ticketing system.
Process adds, changes, and removal of items in vending machines.
Work closely with the SSAMS Warehouse Supervisor to process adds, changes, and removal of items in vending machines. (e.g. Eclipse->AutoCrib-VMI)
Provide support for SSAMS Warehouse staff with regards to vending orders and vending machine malfunctions.
Maintain vending machine parts inventory. Place orders as necessary and perform routine physical inventory of assets.
Perform vending machine cycle counts when necessary.
Assure safe operation of assigned vehicle by completing vehicle safety checks.
Provide in-depth on-hands functional and technical training to vending technicians.
Provide basic training for S&S staff to support customers.
Maintain yearly certification of the AutoCrib software and hardware.
Perform basic hardware maintenance on vending machines.
Observe mechanical devices in operation and assess to locate causes of trouble.
Lubricate and clean parts.
Start up and operate devices to test their performance.
Perform basic vending software maintenance as needed.
Perform physical inventory and adjustment.
Perform calibration as needed.
Assure VMI areas are clean and presentable.
Maintains signage and product labeling.
Assure areas and equipment are cleaned regularly.
Participate in project meetings and lead projects related to vending machine solutions.