Vehicle Speech Performance Testing Lead

GM•Milford, MI

3d•Hybrid

About The Position

This role involves building a vehicle condition simulator and conducting end-to-end validation tests for the digital companion. The position requires active participation in GM's Agile process, serving as the Product Owner for the Digital Companion Performance Vertical. Key responsibilities include designing and developing automated simulation tools and processes to predict customer experience across various conditions (vehicles, demographics, languages), utilizing input test data from the Data Scrum (VAST), and providing feedback for data improvement. The role also entails executing tests, analyzing results, reporting issues, collaborating with cross-functional teams to resolve speech performance quality issues, and developing plans for storing tools, processes, and lessons learned. Correlation of test results with customer feedback and in-vehicle testing is crucial, as is staying updated on speech technologies and communicating any changes. The position aims to expand testing capabilities to other speech technologies while prioritizing the GM End-Customer experience and GM's credibility. Identifying opportunities for process, quality, and cost improvements is also a key aspect. The work policy is hybrid, requiring 3 days in-office and 2 days remote, with the necessity to report to a local office.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, or related field of study.
Five (5) years of experience as a Software Engineer, Test Engineer, Software Consultant, or related occupation.
Five (5) years of experience with Operations Analysis to analyze product requirements and create designs.
Five (5) years of experience with Troubleshooting, determining root causes, and fixing operating errors.
Five (5) years of experience with Technology Design, including generating or adapting equipment and technology to serve user needs.
Four (4) years of experience with Systems Analysis determining how changes in conditions, operations, and the environment will affect outcomes.
Three (3) years of experience with Source and Version Control, including Git.
Two (2) years of experience with Databases, including SQL, MySQL, Oracle, and PostgreSQL.
One (1) year of experience with software and scripting languages including Perl, Python, C++ and C#, and Javascript, JQuery, and JavaSE.

Responsibilities

Build a vehicle condition simulator and perform end-to-end validation tests for the digital companion.
Engage in the Agile process within GM, acting as the Product Owner for the Digital Companion Performance Vertical.
Design and develop automated simulation tools and processes to predict customer experience across many conditions, such as vehicles, customer demographics, and languages.
Use input test data from the Data Scrum (VAST) and provide feedback to the Data Scrum on additional data needs, improvements, and recommendations.
Execute tests, provide high quality analysis of results, and report any issues to appropriate teams.
Work with cross-functional teams to resolve speech performance quality issues and improve speech performance quality over time.
Develop and execute plans to store tools, processes, test results, and lessons learned.
Correlate test results to customer feedback and in-vehicle testing.
Stay abreast of any changes in speech technologies and requirements, adjust the testing tools and processes to account for the changes, and communicate any changes made to the appropriate stakeholders.
Expand testing capabilities to other speech technologies.
Keep the GM End-Customer experience and GM’s credibility at the forefront of all decisions.
Identify opportunities to improve processes, quality, and cost-reduction.