Vehicle Service Advisor

etrailer•Wentzville, MO

1d•$20 - $22•Onsite

About The Position

Help Create an Exceptional Experience for Every Neighbor Who Visits etrailer. At etrailer, every installation begins with a great experience. As a Vehicle Service Advisor, you'll be the first person our neighbors meet when they arrive for their installation appointment. You'll help guide them through the process, answer questions, coordinate schedules, and ensure they leave feeling confident and excited about their experience. This role is more than scheduling appointments. You'll work alongside our Installation, Product, and Video teams to help launch new products, support content creation, identify additional solutions for neighbors, and keep our installation operation running smoothly.

Requirements

You genuinely enjoy helping people and creating memorable experiences.
You're highly organized and naturally keep multiple priorities moving without losing attention to detail.
You communicate confidently and professionally with neighbors, teammates, and business partners.
You enjoy solving problems, adapting to changing priorities, and finding solutions that help everyone succeed.
You're curious and excited to learn about trailers, towing, RVs, and outdoor products.
You take ownership of your work and follow through on commitments.

Nice To Haves

Experience in customer service, hospitality, dealership service advising, scheduling, automotive, RV, or trailer industries is helpful, but we value the right attitude and willingness to learn just as much.

Responsibilities

Welcome neighbors, coordinate vehicle drop-off and pick-up, and create a positive experience from arrival to departure.
Manage installation schedules, communicate updates, and proactively solve scheduling or product concerns before they become problems.
Learn about our products and recommend additional solutions that help neighbors safely enjoy their towing and outdoor adventures.
Partner with our Installation, Product, and Video teams to coordinate installs, test fits, and opportunities that support educational content for our online neighbors.
Keep multiple appointments, projects, and communications organized while ensuring accurate documentation and timely follow-up.
Help improve the overall neighbor experience by identifying opportunities to make our processes smoother, more efficient, and more welcoming.
Build relationships, learn something new every day, and have some fun while helping neighbors prepare for their next adventure.