Vehicle Sales Manager

Woody Anderson Ford•Huntsville, AL

7h•Onsite

About The Position

Our mission is simple: to create an uncommonly exceptional experience for guests’ automotive needs. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.

Requirements

Minimum of 3 years of proven experience as an automotive sales manager or senior dealership sales leader
Strong understanding of business management principles , including budgeting, forecasting, and KPI analysis
Ability to interpret financial statements, gross profit reports, and performance dashboards
Demonstrated success managing teams, processes, and customer experience metrics
Excellent leadership, communication, and conflict-resolution and problem-solving skills

Nice To Haves

Experience in a high-volume or multi-rooftop dealership
OEM training or certifications
Demonstrated success improving customer satisfaction and retention
Track record of improving CSI, retention, and profitability simultaneously

Responsibilities

Champion a customer-first sales culture focused on transparency, respect, and value
Ensure a consistent, professional, and pressure-free buying experience from first contact through vehicle delivery
Monitor and improve CSI, online reviews, and customer retention metrics
Handle escalated customer concerns promptly and fairly to protect customer trust and dealership reputation
Ensure sales processes clearly explain pricing, vehicle features, warranties, and next steps
Lead, coach, and mentor sales consultants to deliver high-quality customer interactions
Train the team in effective communication, needs-based selling, and ethical sales practices
Set clear expectations for customer engagement, follow-up, and professionalism
Conduct regular performance reviews with a strong focus on customer experience behaviors
Achieve dealership sales volume, gross profit, and market share goals without compromising customer trust
Structure deals that are fair, compliant, and aligned with dealership and OEM standards
Balance profitability with long-term customer loyalty and repeat business
Use performance data and customer feedback to improve sales processes
Enforce consistent use of CRM and dealership sales processes to ensure timely customer follow-up
Ensure compliance with all legal, OEM, and dealership policies
Promote transparency in pricing, documentation, and product presentation
Collaborate closely with F&I to ensure a smooth, customer-friendly transition and delivery experience
Ensure vehicles are clean, accurately priced, and professionally merchandised for customers
Work with marketing to ensure online listings accurately reflect vehicle condition and features
Coordinate with service and reconditioning teams to ensure inventory is customer-ready