Vehicle Retention Advisor/Used Vehicle Assessor

Honda and Toyota of Seattle•Seattle, WA

1d•Onsite

About The Position

At Honda and Toyota of Seattle, we make selling a car an easy and convenient process for our customers. You will be an essential part of our Purchasing team, collecting the information needed for Buyers to generate accurate appraisal offers. By communicating clearly with business partners and customers, you will help to ensure that each customer leaves satisfied with their car selling experience. We’ve developed a reputation for being an honest and transparent place to sell a car, and those same traits will help you succeed, too.

Requirements

Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.
Read, interpret, and transcribe data to maintain accurate records.
Multi-task in a high energy, fast-pace work environment.
Speak and listen effectively when dealing with internal and external customers.
Function effectively within other departments in a team-oriented environment.
Successfully complete all required Workday training.
Ability to follow detailed, standardized processes to complete work.
Requires walking, bending, kneeling or standing for extended periods of time.
Ability to work outdoors or in any inclement weather environment for several hours.
Must be at least 18 years of age and possess a valid driver’s license.

Responsibilities

Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information (including cosmetic, specific mechanical conditions, options, etc.) about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager’s analysis.
Accurate optioning of vehicles during assessments and company inventory.
Perform quality and timely imaging of Retail and Wholesale vehicles for company websites.
Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.
Complete vehicle walkarounds including communicating information accurately and in a timely manner.
Assist Merchandising Department with maintaining inventory and executing customer transfers.
Complete final condition verifications on inventory acquired through online customer channels.
Assist in the preparation and operation of the wholesale auction.
Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.
Assist the Merchandising Department with various other projects and office duties, as needed.
Assist with on-boarding of new associates.
Complete assigned tasks independently and follow up after completion.