Vehicle Program Director
About The Position
The Product Line Owner (PLO) for Provider Integrations leads the strategy, delivery, and ongoing management of Ford and Lincoln’s digital service scheduling platforms, FSR+ and LSR+. The role drives cross-functional execution across engineering, design, operations, and provider partners to deliver seamless customer and dealer service experiences. As a Product Line Owner, you're responsible for working with various teams in the identification, development, execution, and ongoing management of Digital Customer & Dealer Experiences, as well as external provider integrations. You will have a laser focus on customer, dealer and partner integration requirements, ensuring the delivery of a best-in-class scheduling and service experience for retail and commercial fleet customers. This role is central to managing a diverse landscape of provider capabilities—including Dealer Management Systems (DMS) and scheduling tools—to provide exceptional experiences across all channels, such as Mobile App, Web, and Fleet Telematics. Working alongside Engineering, Design, and Operations teams, you will utilize your full playbook to drive delivery and ongoing support.
Requirements
- Experience in leading strategy, delivery, and management of digital platforms.
- Experience in driving cross-functional execution.
- Experience in identifying, developing, executing, and managing digital experiences and integrations.
- Focus on customer, dealer, and partner integration requirements.
- Experience managing diverse provider capabilities, including Dealer Management Systems (DMS) and scheduling tools.
- Experience ensuring exceptional experiences across multiple channels.
- Experience working with Engineering, Design, and Operations teams.
Responsibilities
- Lead the strategy, delivery, and ongoing management of digital service scheduling platforms (FSR+ and LSR+).
- Drive cross-functional execution across engineering, design, operations, and provider partners.
- Identify, develop, execute, and manage Digital Customer & Dealer Experiences and external provider integrations.
- Focus on customer, dealer, and partner integration requirements to deliver a best-in-class scheduling and service experience.
- Manage a diverse landscape of provider capabilities, including Dealer Management Systems (DMS) and scheduling tools.
- Ensure exceptional experiences across all channels (Mobile App, Web, Fleet Telematics).
- Drive delivery and ongoing support in collaboration with Engineering, Design, and Operations teams.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
