Vehicle Processing Clerk (Hybrid - Saginaw, MI)

Morley•Saginaw Charter Township, MI

1d•Hybrid

About The Position

As a Vehicle Processing Clerk (Disposition Coordinator) at Morley, you’ll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible. This position starts at $14 per hour. This is a hybrid role, where you will work partly from home and partly on site at our Saginaw, Michigan, campus. While on site, you'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You’ll also have access to our free on-site workout facility and enjoy perks such as tickets to local events. We make sure you have the tools you need to be able to do your job right and be connected with your team. Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.

Requirements

Excellent multitasking, analytical and problem-solving skills
Microsoft Office skills
Must have the ability to pass a pre-employment background check and drug screen
High school diploma or equivalent
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Able to work shifts within the center's hours of operation: Monday to Friday (no weekends!) Primary shift: 8 a.m. - 5 p.m. Eastern time, Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
Able to work on site in Saginaw, Michigan, as needed
Secluded and distraction-free work environment
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

Nice To Haves

No auto experience needed!

Responsibilities

Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases
Handle both inbound and outbound communications (phone, email, mail)
Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents
Expedite and track case handling through documentation systems
Meet required metrics
Handle multiple cases simultaneously within guidelines
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)
Free on-site workout facility
Tickets to local events