Vehicle Operations Logistics Specialist II

Cox Communications•Bordentown, NJ

6d•Onsite

About The Position

This role is responsible for managing vehicle transportation logistics, ensuring efficient operations and client satisfaction. The specialist will handle order entry, dispatch negotiation, carrier communication, and performance reporting. The position requires strong administrative, communication, and problem-solving skills, with a focus on maintaining accuracy and urgency in a fast-paced environment. The role involves working with various systems and collaborating with internal teams and external carriers.

Requirements

1-3 years administrative experience (in automotive industry preferred)
Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
Ability to work independently in a matrix environment to execute and deliver results
Excellent customer service and multi-tasking skills
High attention to detail including precise data entry
Excellent written and verbal communication skills
Ability to work with a high sense of urgency in a dynamic, fast-paced environment
High School Diploma or equivalent
Valid Driver’s License
Ability to pass a background check and drug test required.

Nice To Haves

Some college education
1+ years’ experience in transportation field or automotive auction house
1+ years’ experience in sales or call center

Responsibilities

Demonstrate proficiency in making real‑time phone calls through the recorded line to verify vehicle status with pickup sites.
Build relationships with Manheim Auction commercial team and management.
Show proficiency with communication via recorded line phone system.
Manage email boxes for multiple locations and collaborate on regional emails.
Enter all manual orders and process other AS400 system orders.
Manage escalated Client Success VINs with peers and agents.
Monitor holds and verification delays.
Dispatch negotiation and understanding of sales tactics to increase margin.
Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s.
Follow up with carriers on several VINs daily.
Process Fees and post assessorial charges to record.
Request Hold Harmless/Releases.
Investigate kickback of VINs by carriers to get units re-dispatched.
Hold carriers accountable to their plan.
Create and manage corrective action of a vendor.
Monitor order entry failures throughout the day and correct them.
Understand margin relative to position and track margin requirements.
Monitor and correct master data files for location errors.
Measure performance by understanding analytics for clients and vendors.
Report on performance results for high-level management and executive leaders.
Compile vehicle transportation related data and generate reports.
Follow all job-related duties as directed by supervisor.
Be an outside-the-box thinker who can solve problems quickly.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)