Vehicle Maintenance Service Advisor

Rumpke Careers•Cincinnati, OH

2d•Hybrid

About The Position

Vehicle Maintenance Service Advisors oversee the day-to-day workflow of the vehicle maintenance at a facility. This position provides communication and feedback to customers, vendors, and the management team. Serves as advisor to coordinate and facilitate maintenance work and repairs, as well as monitor safety, downtime, and quality of repairs and maintenance.

Requirements

Excellent verbal & written communication skills
Familiarity with use of repair manuals, electrical wiring, diagnostic software, and schematics necessary to troubleshoot
Knowledge of OSHA and DOT
Computer skills and a working knowledge of Microsoft office applications required
Ability to work independently, make sound decisions, prioritize work, and resolve problems in a methodical manner
Must be able to read and speak the English language well enough to communicate, understand, and respond to questions, instructions, signs, and safety training
Experience with Geo-tab platforms for GPS tracking and diagnostic purposes required
Experience with SAP or similar maintenance management software required
3-5 years of vehicle maintenance experience preferred with a minimum of 2 years required
No more than 3 moving violations within the last 2 years
Must not have any DUI's or OVI's within the last 5 years or 2 in the last 10 years
Legally eligible to work in the United States
Valid driver’s license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language

Nice To Haves

Experience working with welding equipment preferred

Responsibilities

Assist in ensuring all work performed by staff is completed in a safe manner in compliance with all local, state, and federal regulations and company policies
Regularly communicate with management, operations, vendors, and others regarding the status of fleet vehicles, containers and/or other equipment
Assist with ensuring the maintenance department maintains quality and safety standards
Assist with ensuring maintenance is performed safely and effectively
Evaluate and adjust workflow to balance downtime and operational needs
Review and close maintenance orders and conduct audits of maintenance records to identify returned work and training opportunities
Ensure all paperwork is completed accurately and timely
Maintain a positive work atmosphere by performing and communicating in a manner that promotes good relationships with customers, clients, co-workers, employees, and managers
Serve as a liaison between the shop leadership team, drivers, sub-contractors, and operations teams to identify and address concerns
Answer phone inquiries, dispatch road calls, and coordinate outside repairs to maintain a high level of customer service
Assist managing the workflow of the auxiliary support staff to maintain a high level of support for the maintenance shop
Conduct employee observations to ensure safety and operational procedures are being followed
Perform other duties as assigned