Vehicle Inspector

Carvana•Framingham, MA

7d•Onsite

About The Position

ADESA, a Carvana-owned company, operates in over 50 locations across the US, providing a wide array of vehicle services including repair, reconditioning, and auction remarketing. Our inventory includes hundreds of thousands of vehicles. We foster a "we" versus "I" culture and work in a fun, fast-paced, and competitive industry. ADESA is poised for significant expansion with investments in facilities, sales growth, and inventory. This role supports customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs, and damage/structural damage. The Vehicle Inspector will complete required vehicle inspections promptly and accurately, including imaging and uploading results. They will also interact professionally with dealers and consumers as the face of ADESA.

Requirements

High School diploma or GED preferred
1 year automotive experience preferred
Must be 18 years of age and have a valid driver’s license that meets the requirements
Able to safely drive a variety of make/model/sizes of vehicles
Proficiency with computer systems and applications
Critical Thinking / Problem Solving
Ability to enter data on a hand held device
Team player who can collaborate well with multiple departments, customers and vendors
Strong customer service skills
High degree of safety focus
Proven ability to multitask while maintaining attention to detail
Ability to work in a fast-paced environment
Excellent verbal and written communication skills
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English.

Responsibilities

Communicate in a professional manner with customer (dealer or consumer)
Resolve any customer inquiries in a friendly, courteous and professional manner; advise management of all complaints or incidents
Ensure internal and external customers receive prompt, efficient and courteous attention
Inspect vehicles for signs of wear, tear, neglect, damage, previous repair or structural damage
Complete inspection of vehicles and ensure adherence to the defined program for the customer.
Capture data accurately on a mobile device, work comfortably with software and technology.
Deliver results in a timely manner
Maintain productivity levels as set forth by management.
Deliver consistent, accurate inspections with minimal rate of errors in accordance with reasonable expectations set forth by management.
Collaborate with Manager and sales team members on customer needs with insights to improve services provided
Maintain equipment and tools properly and advise manager of any needed equipment maintenance or breakdown
Ensure vehicles are in clean condition with radios, seats, mirrors and other convenience items in the same position as when the vehicle arrived
Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection
Complete road test if required by contract or inspection type
Keep current on technology updates, new releases and product development
Understand the functionality and ability to use tools such as paint meters, OBD scanner etc.
Develop and maintain knowledge and expertise in areas of competitor products
Any other duties assigned by the designated manager