APD - Enforcement Supervisor

City of Atlanta•Atlanta, GA

5d•Onsite

About The Position

The Vehicle for Hire Supervisor is responsible for supervising and participating in the field enforcement of the City of Atlanta ordinances relating to operations of vehicles for hire. Duties at this level include but are not limited to supervising and training assigned personnel; reviewing reports, forms and citations for sound enforcement practices and accuracy; conducting inspections and checking for permits, licenses, and inspection stickers; investigating customer complaints, preparing evidence; testifying at hearings; and maintaining and updating records for proper documentation. This is a team lead or "foreman" level position with a formally designated team of skilled employees, either in one or multiple skilled specialties.

Requirements

High school diploma or general equivalency diploma (GED).
2 years’ experience as a Vehicle for Hire Inspector and/or increasingly responsible experience in dealing with the public or performing inspections or related experience are required.
Valid Georgia driver's license
Knowledge of principles of supervision, training and performance evaluation.
Knowledge of methods and techniques of business correspondence and technical report preparation.
Knowledge of principles, practices and procedures of the City, police department and the various department operations and functions.
Knowledge of vehicle for hire inspection criteria, local ordinances and law enforcement practices, policies and procedures as necessary in the completion of daily responsibilities.
Knowledge of how to perform operations and comply with staff plans and objectives for the expedience and effectiveness of specific duties of the City.
Knowledge of all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job.
Knowledge of how to keep abreast of any changes in policy, methods, operations, equipment needs, etc. as they pertain to departmental operations and local law enforcement activities.
Skill in listening and communicating exceptionally to effectively convey information verbally and in writing.
Skill in analytical thinking with demonstrated ability for identifying, scrutinizing, improving, and streamlining complex work processes.
Skill in building interpersonal relationships and relating to co-workers and inspiring others to participate.
Skill in mitigating conflict with co-workers or other groups that affect the daily operations of Vehicle for Hire division.
Ability to supervise, organize and review the work of assigned staff involved in code enforcement.
Ability to select, train and evaluate staff.
Ability to recommend and implement goals, objectives, policies and procedures.
Ability to physically operate a variety of job related machines and office equipment.
Ability to compare and/or judge the readily observable functional, technical, structural, compositional or identifiable characteristics of data, people or things.
Ability to read a variety of professional, technical and administrative documentation, directions, instructions, methods and procedures.
Ability to produce reports with proper format, grammar and spelling.
Ability to interact with people (i.e. staff, supervisors, general public and elected officials) beyond receiving instructions.
Ability to perform under minimal stress when confronted with emergencies.
Ability to implement long-term goals for the department in order to promote effectiveness and efficiency.

Nice To Haves

Associate's degree or two-year equivalent degree in law enforcement or public administration (equivalent professional experience may be considered for substitution for the required degree on an exception basis)
3-5 years’ experience as a Vehicle for Hire Inspector is preferred.

Responsibilities

Supervises, directs, and evaluates assigned staff, handling employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
Directs and administers work assignments of subordinate personnel engaged in vehicle for hire inspection and ordinance enforcement activities within the Police department; reviews and approves personal leave, sick days, and vacation.
Enforces all City and state codes, ordinances, laws, and regulations to ensure safe vehicle for hire operations.
Organizes, prioritizes, and distributes work and shift assignments to subordinates; works to meet the goals and objectives of the department.
Plans and prepares for and ensures that administrative hearing cases to be presented meet evidential standards; organizes evidence for hearing.
Inventories supplies and equipment to ensure sufficient amount available to perform daily tasks.
Reviews and/or approves various reports, forms and requests, files and records including citations, offence reports, complaint forms, training, payroll, and personnel documents, etc.
Notifies subordinates of work and hearing schedules.
Presents impact analysis to superiors in policy development meetings.
Responds to questions, complaints, and requests for information by telephone, in person and by mail from visitors, vehicle for hire operators, customers, companies, the public, employees, superiors, etc.
Communicates effectively and coherently over law enforcement and police radio channels initiating and responding to radio communications.
Answers the telephone; provides information, advice, and guidance; may take and relay messages and/or directs calls to appropriate personnel; returns calls as necessary.
Applies organizational policies.
Selects from multiple procedures and methods to accomplish tasks.
May interpret organizational policies and recommend exceptions.
Has formal supervisory authority over work group (typically at least four to five employees) to include discipline, performance management, scheduling, training, etc.
May perform other duties as assigned.