Vehicle Exchange Specialist

Gwinnett Place Nissan•Duluth, GA

About The Position

Looking for a job that combines competitive pay with good culture? Integrity, Transparency, Professionalism, Team work, and Respect are our core values here at Gwinnett Place Nissan. If you are a Team Player looking for a great work place environment at one of the best selling dealerships in Georgia then Gwinnett Place Nissan is the place for you. We care about our employees and offer a vibrant work environment full of growth opportunity and longevity. We are currently seeking to expand our Vehicle Exchange Team. The Vehicle Exchange Specialist at Gwinnett Place Nissan plays a crucial role in bridging the gap between the service and sales departments. The primary focus of this position is to identify and engage with customers in the service drive, presenting them with attractive vehicle exchange opportunities. This role is ideal for a dynamic individual who possesses strong communication skills, a customer-centric mindset, and a passion for the automotive industry. As a trusted Duluth Nissan dealership, Gwinnett Place Nissan always goes above and beyond the call of duty. Our rapid growth and fast-paced environment make this an exceptional place to work. Minimum of 1 year in Automotive Sales, Automotive Internet sales or Vehicle Exchange experience required. Must be competent in evaluating vehicles and prospecting potential customers in the service department and online. Experience in lead generation both online and in person via telephone or CRM is preferred. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers and marketing partners. Gwinnett Place Nissan is committed to training the right candidates for this position.

Requirements

Good verbal and written communication skills required
Minimum of 1 year automotive sales or Internet sales experience preferred
Proficient with Microsoft Word, Excel, and Outlook
Time management, prioritization skills, and the ability to multi-task are required
Must be willing to submit to a drug screen prior to employment
Must have a clean & valid driver’s license

Nice To Haves

Automotive Masterminds Experience is a Plus!

Responsibilities

Identify Prospects: Proactively approach customers in the service drive to discuss their current vehicle and identify potential sales leads.
Customer Engagement: Build rapport and establish trust with service customers by understanding their needs and preferences.
Vehicle Evaluation: Assess the value of customers' current vehicles and explain the benefits of upgrading to a newer model.
Product Knowledge: Maintain in-depth knowledge of the latest Ford vehicles, including features, benefits, and current promotions.
Offer Presentation: Present compelling vehicle exchange offers to customers, highlighting the advantages of trading in their current vehicle for a new or certified pre-owned Ford.
Sales Process Facilitation: Coordinate with the sales team to ensure a smooth transition from service to sales, including test drives, appraisals, and financial discussions.
Documentation: Accurately document all customer interactions, trade-in evaluations, and sales leads in the dealership's CRM system.
Follow-Up: Conduct timely follow-ups with service customers to nurture leads and close sales opportunities.
Collaboration: Work closely with service advisors, sales consultants, and management to maximize customer satisfaction and achieve sales targets.
Customer Retention: Develop strategies to enhance customer retention and loyalty through exceptional customer service.