Exchange Operations Specialist, US

Crypto.com • Chicago, IL

6d • $70,000 - $90,000 • Hybrid

About The Position

The North American Derivatives Exchange (NADEX), a wholly owned subsidiary of Crypto.com , is fully regulated Chicago-based derivatives Exchange. It is unique in its offering, as it is the first exchange where retail investors can become members of an exchange directly, without the need for a broker. On the Nadex exchange, we list innovative capped-risk derivatives contracts on a wide range of global financial markets. Founded in 2016, Crypto.com serves more than 70 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. But it doesn't stop there... In another bold move, Crypto.com acquired Nadex (North American Derivatives Exchange) who were founded in 2008 and is the premier US exchange for binary options, call spreads, and knock-outs, offering secure and innovative ways to participate in the markets. We are regulated by the Commodity Futures Trading Commission (CFTC) as a registered DCO and DCM. About the role We are seeking a motivated, creative, self-starting and dynamic new member of the Exchange support team, safeguarding the operation and administration of the Exchange and Clearing Organization while also looking to innovate and automate processes and procedures. This is a great role for bright talented people with aspirations to work in a niche and elite environment

Requirements

• Ability to perform effectively in a mission-critical operational team environment.
• Proven track record of collaborating with internal departments to deliver exceptional customer service.
• Experience or familiarity with Linux servers is preferred.
• Willingness to provide periodic off-hours coverage.
• Knowledge or experience in cryptocurrency, prediction markets, and options/futures trading markets.
• Strong understanding of sports trading operations, including market types, settlement rules, and common edge cases across major sports leagues.
• Product ownership mentality with experience gathering requirements, prioritizing features, and delivering operational tools.
• Excellent technical troubleshooting, problem-solving, interpersonal, verbal, and written communication skills.
• Ability to work rotational night shifts with weekend coverage; off-days provided on weekdays.
• Experience with sports data providers (strongly preferred).
• Experience with securities trading software (preferred).

Nice To Haves

• 1–3 years of experience with Python scripting and API management.
• Expertise with cron jobs and scheduled task management in production environments, including monitoring and error handling.
• Experience pulling, processing, and structuring large datasets from APIs, webhooks, and real-time data feeds; familiarity with JSON, XML, and WebSocket streams.
• Track record of improving tools and building internal products that scale with team needs.

Responsibilities

• Provide expert-level remote management, administration, and support for the Production and Demo trading exchange, including updating underlying symbols, creating and scheduling contracts, performing end-of-day processing, settling expired contracts, and assisting with problem resolution.
• Contribute to the development, ongoing refinement, enhancement, and continuous process improvement of services.
• Assist in the investigation, implementation, and operation of third-party tools to enhance, automate, and streamline service delivery.
• Support quality assurance testing to ensure service reliability and accuracy.
• Handle a wide variety of issues, both within and beyond the defined job description.

Benefits

• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us - our internal mobility program offers employees a new scope.
• Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees