Vehicle Engineering Quality Manager

Stellantis•Auburn Hills, MI

About The Position

The Vehicle Engineering Quality Manager owns and drives resolution of customer-experienced vehicle quality issues across the North American vehicle portfolio. The role leads Warranty Acceleration Teams and Serial Life Vehicle Quality, setting strategy and priorities, driving accountability, challenging technical teams, removing barriers, and ensuring execution on high-impact customer and warranty issues. For Warranty Acceleration, the manager oversees the strategy, governance, and effectiveness of teams addressing the most significant customer and warranty concerns. The manager drives technically rigorous root-cause analysis, permanent corrective actions, validated fixes, and measurable improvements in Things Gone Wrong (TGW), warranty performance, recurrence, and customer satisfaction. For Serial Life Vehicle Quality, the manager leads Vehicle Engineering ownership of customer issues throughout vehicle production life. The role partners with Vehicle Teams and cross-functional organizations to resolve issues, verify corrective-action effectiveness, prevent recurrence, and transfer proven solutions across applicable vehicles, platforms, model years, plants, systems, and architectures. This is an active problem-resolution leadership role, not solely a tracking or reporting position.

Requirements

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, Manufacturing Engineering, Materials Engineering, or another relevant engineering discipline.
Minimum of 10 years of experience.
Significant automotive engineering experience with demonstrated responsibility for solving complex vehicle, component, manufacturing, or field-quality problems.
Strong technical root-cause analysis and structured problem-solving capability.
Demonstrated leadership of cross-functional technical teams.
Experience with vehicle development, validation, manufacturing, warranty, field quality, supplier quality, or Serial Life engineering.
Ability to interpret warranty and field data and translate information into actionable engineering priorities.
Strong written and verbal communication skills, including the ability to present technical issues and recovery plans to senior leadership.

Nice To Haves

Six Sigma Black Belt, or equivalent demonstrated mastery of structured problem-solving.
Experience applying DMAIC, 8D, 5-Why, Ishikawa/Fishbone, Design of Experiments (DOE), statistical analysis, and failure-mode/root-cause analysis.
Experience leading automotive warranty-reduction or quality-improvement initiatives.
Strong vehicle-level systems thinking and ability to resolve problems crossing multiple engineering disciplines.
Experience driving corrective-action read-across across multiple vehicle programs or architectures.
Previous engineering or quality leadership experience.

Responsibilities

Own the strategy, governance, and effectiveness of Warranty Acceleration Teams focused on high-impact customer and warranty issues.
Set priorities and drive accountability based on customer impact, warranty exposure, recurrence, severity, and business impact.
Challenge engineering teams to identify true root causes rather than relying on symptom treatment or temporary containment.
Accelerate resolution from issue identification through validated permanent corrective action.
Remove roadblocks and escalate barriers to timely technical resolution.
Establish disciplined problem-solving methods with clear ownership, milestones, technical evidence, validation, and closure criteria.
Drive measurable improvement in Things Gone Wrong (TGW), warranty performance, recurrence, and customer satisfaction.
Lead Serial Life Vehicle Quality and maintain Vehicle Engineering ownership of customer issues throughout vehicle production life.
Partner with Vehicle Teams to identify, prioritize, and resolve significant customer-facing vehicle issues.
Assemble and drive appropriate engineering expertise across systems, components, manufacturing processes, and suppliers.
Own technical problem solving from containment through root cause, corrective action, validation, implementation, and effectiveness verification.
Drive cross-functional execution across Vehicle Engineering, Manufacturing, Supplier Quality, Service, and Quality organizations.
Ensure lessons learned are incorporated into current production and future vehicle programs to eliminate recurrence.
Drive read-across of proven solutions across applicable vehicles, platforms, model years, plants, systems, and architectures.
Identify, assign, implement, validate, and track read-across opportunities to closure.
Hold teams accountable for commitments, timing, technical deliverables, and measurable results.
Make fact-based decisions using warranty, field, engineering, validation, and customer data.
Communicate complex vehicle issues clearly to technical teams and senior leadership.
Build an environment where lessons learned are systematically transferred across the vehicle portfolio.