Vehicle Delivery Specialist

Clutch Technologies Inc. • Halifax, NS

8d • Onsite

About The Position

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee. Clutch is on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Vehicle Delivery Specialist to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.

Requirements

• High school diploma or equivalent
• 1+ years experience transporting vehicles
• 2+ years of customer-facing experience
• Comfortable driving longer distances.
• Have automotive experience and a passion for cars
• Comfortable in a fast-paced environment.
• Minimum Class 5 License
• 3 years of clean driver’s abstract with no major infractions.
• Clean criminal background check.
• Legally authorized to work in Canada.
• Minimum of 40 hours per week, with overtime as needed.

Nice To Haves

• A passion for cars and the automotive industry
• Experience with warranty products so that you can answer any question that arise during the process

Responsibilities

• Delivering a uniquely special experience to each and every one of our customers.
• Responsible for safely operating a flatbed truck to transport client vehicles and deliver them directly to their front door across the region.
• Having exceptional customer service skills, where you’ll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
• Inspecting vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
• Accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• Assisting other team members with various tasks as necessary.

Benefits

• Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• Broad and direct ownership over [Field of work] during a phase of rapid growth.
• Top-of-market compensation packages.
• Above market health & dental benefits.
• Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED