Vehicle Delivery Coordinator

Paragon Honda•Woodside, NY

2d•Onsite

About The Position

The Vehicle Delivery Coordinator will work closely with the Sales Department to prioritize and manage the daily delivery of sold vehicles. This role involves understanding all necessary processes and paperwork for a vehicle sales transaction, explaining delivery documents to customers, and answering questions regarding vehicle availability, cost, and benefits of aftermarket products. The coordinator will also introduce customers to the Service Department and review the operational features of the delivered vehicle. A key aspect of this role is fostering a positive and helpful atmosphere, assisting both customers and colleagues with product and service delivery. The successful candidate will maintain a strong knowledge of vehicle makes and models to effectively present and deliver products.

Requirements

At least three years related customer service, sales or automotive experience and/or training; or equivalent combination of education and experience preferred but not required.
Strong working knowledge of personal device technology with ability to integrate and effectively communicate in user friendly terminology using effective interpersonal, written and oral communication skills and computer skills.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Valid Driver's License, acceptable driving record and at least age 18 years of age required to drive company or customer vehicles.

Responsibilities

Compares serial numbers of vehicle being delivered against appropriate paperwork and ensures vehicle is in “ready to deliver” condition to include and recording any damage, lists missing items and verifies the presence of accessories listed on the invoice.
Delivers vehicles to customers, ensuring customer understands the vehicle's operating features, warranty, and paperwork.
Educates customer(s) by explaining simple procedures and features of the vehicle; assists with pairing phones; training garage door openers; reviewing navigation and key fobs.
Introduces customers to service department staff to emphasize the quality and efficiency of service repairs and maintenance available in the dealership. Assists with scheduling of first service appointment.
Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
Handles customer concerns or complaints immediately and within dealership guidelines.
Assists management and sales staff in maintaining long term customer relationships.
Ensures delivery areas, show floor, lot and other work areas meet Lexus and dealership standards.
Maintains a professional appearance within dealership guidelines.
Performs other duties as assigned.