Vehicle Condition Inspector

ACV•Arlington, VA

19h•Onsite

About The Position

ACV Auctions is seeking an enthusiastic and meticulous Vehicle Condition Inspector with a passion for cars. This role is crucial as Inspectors represent the company, providing clients with clear, understandable information about vehicles. They are expected to have extensive automotive knowledge, high energy, and a commitment to ensuring client satisfaction through trust, transparency, credibility, and excellent customer service. Inspectors are meticulous and ensure nothing is missed.

Requirements

1 year(s) Experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background.
Ability to read, write, speak and understand English.
Ability to work outside in the elements for extended periods of time.
Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
Proven success to work independently with minimal supervision while working in a team environment.
Excellent communicator with the ability to understand customer needs and expectations.
Valid driver’s license and use of a validly registered and insured motor vehicle required.
Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
Ability to perform manual labor such as standing for extended periods, lifting up to or more than 25 lbs, bending, and squatting.
Ability to drive a manual & automatic transmission.
Vision abilities required to properly identify small defects around and underneath vehicles.

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.
Partnering with a Territory Manager and a team of Inspectors, conducts inspections of vehicles at dealerships, auctions, and off-lease, to detect damage, missing parts and mechanical problems.
Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
Help sales team up-sell or cross-sell services and products.
Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
Travel to & from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
Take multiple, overall, and damage photos match them to a vehicle, and download them to the image server utilizing the company issued smart phone.
List inspected wholesale vehicles utilizing ACV Auctions platform for bidding and purchasing.
Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
Perform additional duties as assigned.