Vehicle Condition Assessor

CarMax • Hickory, NC

10d • $15 - $25 • Onsite

About The Position

As a Vehicle Condition Assessor (VCA) at CarMax, you will be instrumental in providing outstanding customer experiences by meticulously evaluating and recording the condition of vehicles for appraisals. Your assessments are crucial for maintaining quality, ensuring transparency, and optimizing inventory management, all of which directly contribute to customer satisfaction. In this role, you will collaborate with Buyers, Senior Buyers, and Purchasing Managers, assist with the merchandising of the vehicle lot, and support wholesale auction operations. This position is ideal for individuals with a keen eye for detail who thrive in a fast-paced environment and are looking for an opportunity to make a significant impact daily.

Requirements

• Ability to deliver exceptional customer service and collaborate across departments.
• Skilled in following standardized processes and maintaining accurate records.
• Strong communication skills for effective interaction with internal and external customers.
• Ability to multi-task in a fast-paced environment and work independently.
• Valid driver’s license and willingness to work outdoors in varying weather conditions.
• Flexibility to work nights, weekends, and holidays as needed.
• Physical ability for walking, bending, kneeling, and standing for extended periods.
• Commitment to CarMax policies and professional appearance standards.

Nice To Haves

• Experience in vehicle assessments or a related automotive field is a plus.

Responsibilities

• Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Benefits

• Paid sick time
• Vacation time
• Paid holidays
• Floating holiday
• Holiday Premium Pay
• Paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval (for full-time salaried associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed