Vehicle Condition Assessor
About The Position
As a Vehicle Condition Assessor (VCA), you will play a critical role in delivering exceptional customer experiences by accurately assessing and documenting vehicle conditions for appraisals. Your work ensures quality, transparency, and efficiency in inventory management, directly impacting customer satisfaction. In this role, you’ll collaborate with Buyers, Senior Buyers, and Purchasing Managers, assist with lot merchandising, and support wholesale auction operations. If you have a passion for detail and enjoy working in a dynamic environment, this position offers an opportunity to make a meaningful impact every day. At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Requirements
- Ability to deliver exceptional customer service and collaborate across departments.
- Skilled in following standardized processes and maintaining accurate records.
- Strong communication skills for effective interaction with internal and external customers.
- Ability to multi-task in a fast-paced environment and work independently.
- Valid driver’s license and willingness to work outdoors in varying weather conditions.
- Flexibility to work nights, weekends, and holidays as need and physical ability for walking, bending, kneeling, and standing for extended periods.
- Commitment to CarMax policies and professional appearance standards.
Nice To Haves
- Experience in vehicle assessments or a related automotive field is a plus.
Responsibilities
- Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
- Ensure accurate optioning of vehicles during assessments and inventory updates.
- Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
- Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
- Assist with inventory management, customer transfers, and lot merchandising as needed.
- Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Benefits
- Paid sick time
- Paid vacation time
- Paid holidays
- Floating holiday
- Holiday Premium Pay
- Paid time away for bereavement
- Paid time away for jury duty
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
