Vehicle Acquisition Specialist

Transwest Inc•Henderson, CO

2d•Onsite

About The Position

The Vehicle Acquisition Specialist is responsible for helping Transwest GMC grow its pre-owned inventory by purchasing vehicles directly from customers and auctions. This role focuses on creating a smooth, straightforward experience for anyone looking to sell their vehicle to the dealership. From the first inquiry to the final payment, the specialist will be the point of contact, keeping customers informed, setting expectations, and making the process as easy as possible.

Requirements

Perform ride alongs and on-site visits with prospective and existing customers
Sit or stand for prolonged periods of time
Climbing in and out of vehicles
Occasional stooping and bending
Ability to lift/push/pull up to 45 lbs
Normal range of hearing and vision
High school diploma or equivalent
Valid Driver's License and MVR in good standing
Excellent communication and customer service skills
Excellent follow-through skills
Professional, responsible and customer oriented at all times
Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening

Nice To Haves

Strong understanding of vehicles, including makes, models, and basic mechanical terminology
Comfortable multitasking and handling a fast-paced, sometimes high-volume environment
Strong communication skills, both written and verbal
Team-focused mindset with a willingness to step in and support others when needed
General understanding of how a dealership sales operation works, even though this is not a traditional sales role

Responsibilities

Respond to incoming trade leads from online sources, phone calls, and walk-in customers
Bid on and buy vehicles at various auctions
Coordinate transportation of freshly purchased vehicles
Follow up on inbound leads from online tools, phone calls, and walk-in traffic with the goal of converting opportunities into purchased vehicles
Actively acquire pre-owned inventory by purchasing vehicles directly from customers
Maintain consistent communication with customers throughout the process to ensure a positive experience
Evaluate vehicles in person and determine a fair, market-based offer
Walk customers through the process and present purchase offers clearly and confidently
Help move deals along quickly, working toward fast turnaround times whenever possible
Stay in touch with customers throughout the process so they know what to expect
Work with the sales team when a customer is open to trading in instead of selling
Handle multiple customers and conversations throughout the day, both in person and over the phone
Inspect and evaluate vehicles to determine accurate, market-based purchase offers
Make sound buying decisions based on vehicle condition, market demand, and reconditioning costs