Veeva Platform Specialist- US-Remote-Based

Amplity Health

1d•Remote

About The Position

We have an exciting new opportunity for a remote-based Veeva Platform Specialist. This is a full-time salaried position with a comprehensive benefits package, including 401(k), company-funded long-term and short-term disability, paid time off, paid holidays, medical, dental, vision, and more. The Veeva Platform Specialist will support the implementation, configuration, optimization, and ongoing support of Vault CRM and the broader Veeva ecosystem. This role requires strong Veeva platform administration experience, hands-on technical capability, and the ability to partner directly with internal business teams and clients.

Requirements

A minimum of 3 years of experience administering or supporting Veeva CRM or Salesforce within the pharmaceutical, biotechnology, healthcare, or life sciences industry.
Veeva Vault CRM.
Veeva Align, Network, or Open Data.
CRM integrations and APIs.
Must be able to work effectively within U.S. time zones. Eastern or Central time zone residents preferred
Advanced skill level required.
Direct engagement with business stakeholders and clients required.
Supporting multiple client environments or managed services.
Configuring CRM applications, including security, layouts, workflows, business rules, and user management.
Supporting CRM releases, testing, and production operations.
Working with Commercial Operations, Sales Operations, or Medical Affairs teams.
Veeva Vault CRM Administrator certification required.
Veeva Vault CRM.
Veeva CRM.
Veeva Align.
Veeva Network.
CRM configuration and security administration.
Basic SQL.
Advanced Excel.
Azure DevOps.
Microsoft Office.
Strong problem-solving skills.
Customer service orientation.
High attention to detail.
Clear documentation skills.
Strong collaboration and communication skills.
Ability to manage time and competing priorities.
Continuous improvement mindset.

Nice To Haves

6+ years preferred experience.
Vault AI and X-Pages certification or experience preferred.
Veeva Align certification or experience preferred.
Microsoft Power BI Data Analyst Associate certification preferred.
Microsoft AI Fundamentals certification preferred.

Responsibilities

Configure and maintain Veeva CRM, user security, layouts, objects, workflows, validation rules, and business processes.
Configure and maintain Vault CRM reporting, dashboards, AI capabilities, and Agentic AI configurations.
Maintain platform documentation, SOPs, configuration guides, and user training materials.
Provide day-to-day platform administration, issue resolution, production support, and user assistance.
Monitor platform health and resolve incidents.
Conduct client discovery sessions, configuration workshops, and solution demonstrations.
Configure client-specific solutions and support new client onboarding.
Execute deployment activities.
Partner with clients throughout implementation, hypercare, and ongoing optimization.
Configure and support territory alignments, targeting, account hierarchies, customer master data, and field force operations.
Support territory updates, alignment changes, and master data updates.
Maintain CRM data quality, troubleshoot data issues, support imports and exports, and coordinate with Reporting & Analytics and Data Engineering teams.
Support quarterly Veeva releases, regression testing, UAT coordination, defect resolution, and production deployments.
Develop test scripts, validation documentation, and release readiness reports.
Identify opportunities to improve platform usability, automate manual processes, and enhance operational efficiency.
Support the AI roadmap, innovation backlog, business cases, and pilot initiatives.
Maintain the enhancement backlog and provide process improvement recommendations.
Develop and deliver end-user and administrator training.
Create user guides, SOPs, and knowledge articles.
Support change management and communication activities.
Contribute to the Veeva Platform team’s project plans, delivery efforts, budget and expense tracking, roadmap planning, and evaluation of new service offerings.