Veeva IT Systems Analyst II
About The Position
The Veeva IT Systems Analyst II is responsible for the maintenance, continuous improvements, and troubleshooting of Forge’s Quality Management System, Veeva Vault. The Veeva Vault Quality system includes QualityDocs, Training, QMS, QRM, LIMS, and other modules that may be implemented in the future. This position will support configuration of Veeva Vault Quality and Platform, as well as supporting any future module implementations. This position must work in cross-functional groups including Veeva business administrators, business owners, and technical managers. The position will liaise with Veeva’s Managed Services consultants and support technicians. The position will support change control and validation of Veeva Vault Quality.
Requirements
- BS Degree in Computer Science, Information Management Systems, Engineering, Life Sciences or a related field; or equivalent work experience.
- 3+ years of experience with Veeva Vault Platform configuration experience.
- Strong communication and organizational skills with the ability to manage multiple priorities and stakeholders simultaneously.
- Demonstrated experience supporting cross-functional teams in a matrixed organization.
- Ability to translate complex technical system requirements into practical guidance for non-technical end users.
Nice To Haves
- Familiarity with Veeva Vault Quality modules (i.e., QualityDocs, Training, QMS, QRM, LIMS).
- Veeva Vault Platform White Belt Certification or other accredited Veeva certification.
- Experience with the implementation, validation, and maintenance of a Computer System in an regulated industry (FDA, biotech, pharma, etc.).
- Project management experience.
- GAMP5, ITIL, or other IT best practice training or certification.
Responsibilities
- Management and continuous improvement of the Veeva Vault Platform and all modules within the Veeva Vault Quality Suite.
- Designing and implementing configurations within Veeva Vault for new business requirements, proposed changes, and identify and implement necessary configurations changes to address workflow issues.
- Working with Computer Systems Validation SME to validate changes per GAMP 5 guideline and current Good Manufacturing (cGMP) regulations to maintain validation state and compliance.
- Supporting Veeva Releases and other changes through Change Controls as the system expert.
- Communicating and organizing work with multiple cross-functional teams to support the continuous improvement of Veeva Vault across multiple modules at one time.
- Training, supporting and advising Veeva end users on EDMS and QMS system requirements and workflows.
- Developing training modules for EDMS and QMS.
- Writing SOPs and Work Instructions.
- Liaising with other departments for the generation, review and approval and maintenance of such documents.
- Providing support during regulatory inspections and internal audits.
Benefits
- Health, dental and vision insurance start your first day – with 90% of premiums covered for you and your family.
- A competitive paid time off plan
- 12 weeks of fully paid parental leave
- Annual bonus opportunities for all full-time team members.
- 401(k) with company match
- Special employee discounts, including childcare and dependent care savings.
- Onsite fitness facility at The Hearth.
- Mental health counseling and financial planning services through our Employee Assistance Program.
- Employer-paid short and long-term disability coverage
- A fully stocked kitchen with free snacks and beverages
- Ongoing professional development resources, training, and mentorship programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
