Veeam Renewal Support Specialist - Hybrid - Chicago, IL
About The Position
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Renewal Support Specialist I is responsible for supporting the renewal process by quoting transactional renewals and collaborating with sales teams to ensure timely and accurate renewal opportunities. This role focuses on existing contracts and works closely with partner contacts and internal stakeholders to prepare quotes and respond to inquiries. The Specialist contributes to customer satisfaction and operational efficiency through attention to detail and responsiveness.
Requirements
- Bachelor’s Degree, OR 4 years of experience in Renewal Support or a related field
- Proficiency in Microsoft Office Suite
- Strong written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines in a dynamic environment
- Attention to detail and accuracy
- Time-management and organizational skills
- Ability to prioritize work under pressure and frequent interruptions
- Willingness to travel up to 10% as needed
- Ability to understand and apply written and verbal instructions
Nice To Haves
- Experience in technology sales support (preferred)
Responsibilities
- Quote transactional renewals and respond to inquiries from sales regarding expiring contracts
- Consult with sales to prepare renewal quotes and identify upselling opportunities
- Build and maintain business relationships with sales teams and partner contacts
- Attend partner-specific and renewal-related training sessions
- Collaborate with Product Specialists and partners to support sales efforts
- Maintain responsiveness to sales and customer needs
- Participate in external training and conferences (with manager approval)
- Support renewal operations by managing quote preparation and pipeline tracking
Benefits
- https://cdw.benefit-info.com/
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
