Treasury Management Support Specialist (Hybrid, IL)

Byline Bank. • Chicago, IL

2d • $25 - $30 • Hybrid

About The Position

The Treasury Management Support Specialist is responsible for providing client support and expertise to Byline’s Treasury Management clients. This role is responsible for managing daily service and support needs of clients, including but not limited to problem resolution, technical support, positive pay management, daily cash positioning. Support management of workflow, procedure documentation, and procedure management in a fast paced, high quality, multi-task environment.

Requirements

• High School Diploma or equivalent required. Associate’s degree, preferred.
• 3+ years of customer service and support in a financial environment.
• Excellent verbal and written communication skills
• Ability to operate at a high level of quality in a fast-paced environment with a high degree of quality and accuracy.
• Ability to multitask and meet deadlines using excellent time management skills with ease and professionalism.
• Effective problem-solving and project management skills without assistance.
• Excellent communication and presentation skills.
• Professional w/excellent interpersonal and organizational skills.
• Demonstrated team leadership skills.
• Proficiency in MS Office Suite.
• Ability to travel to headquarters for In-person meeting.

Nice To Haves

• 1+ supporting and implementing treasury products and services preferred.
• Associate’s degree, preferred.

Responsibilities

• Answers the Treasury Management Services Team Support line and After-Hours support Line.
• Primary Backup for After Hours TPPP Coverage 12pm-8pm upon notice
• Provides support on Treasury products, services, and systems for Treasury Management clients.
• Perform Limit increases, Maintains client records, and procedure reviews.
• Works directly with clients to support advanced product usage, problem research and resolution, access issues, technical support, and transaction needs.
• Manages daily operational tasks including routing of internal approvals when required, external client facing documentation preparation and routing for execution, and general tier 1-2 level support.
• Manages Fraud Protection services requests including initial engagement, document preparations, document execution, and implementation training.
• Manages positive pay review, exceptions management (including internal research and support and direction of client research and actions), and exception decisions to prevent client and /or bank financial loss.
• Manages daily high-quality telephone and e-mail communications with clients and operational areas of bank.
• Cross Train on departmental functions within Treasury Management for general Level 2 support
• All other duties assigned by Manager

Benefits

• Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals.
• We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.
• In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more!
• Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees