Renewal Specialist

AHEAD

2d•$75,000 - $100,000

About The Position

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Renewal Specialist is responsible for protecting and growing recurring revenue through the timely and accurate renewal of OEM hardware and software maintenance contracts and SaaS subscription agreements. This role manages the end-to-end renewal lifecycle for an assigned portfolio of customers, partnering closely with Sales, Customer Success, and internal operational teams to ensure high renewal rates, customer satisfaction, and forecast accuracy. The Renewal Specialist serves as a trusted partner to customers and internal stakeholders by proactively managing upcoming expirations, preparing and delivering renewal quotes, addressing pricing and contract questions, and supporting renewal and expansion opportunities.

Requirements

Bachelorâs degree preferred, or equivalent relevant experience
2â3 years of experience in Sales Support, Renewals, Customer Operations, or a related role
Experience in the technology industry (OEM hardware, software, SaaS, or subscription based models preferred)
Proven ability to work in a highâvolume, fastâpaced renewal or sales environment
Strong written and verbal communication skills with the ability to clearly articulate pricing, terms, and next steps
Excellent organizational, time management, and multitasking skills
Strong analytical and mathematical aptitude, including the ability to calculate margins using costâplus, listâbased, and flat GPM% models
Ability to work independently while collaborating effectively with crossâfunctional teams
Experience using Salesforce or similar CRM systems (required)
Moderate proficiency in Excel
Detailâoriented with a strong focus on accuracy and followâthrough
Customerâfocused mindset with the ability to maintain professionalism in salesâcentric environments
Strong work ethic and commitment to a positive, balanced work environment