Collections & Renewal Specialist

Advanced Management Group•Las Vegas, NV

About The Position

We are seeking a detail-oriented Collections & Renewals Specialist to join our multifamily property management team. This role is responsible for managing collections and delinquency processes across our property portfolio, coordinating resident lease renewals, and ensuring accuracy of accounts receivable through regular audits and reconciliation.

Requirements

High school diploma or equivalent; Associate's degree in Business, Finance, or related field preferred
2+ years of experience in collections, accounts receivable, or property management
Experience with property management software (Yardi, RealPage, or similar platforms preferred)
Strong understanding of Fair Debt Collection Practices Act (FDCPA) and landlord-tenant laws
Excellent communication and negotiation skills
Proficiency in Microsoft Office Suite, particularly Excel
Strong attention to detail and organizational skills
Ability to work independently and manage multiple priorities

Nice To Haves

Experience in multifamily property management or real estate industry
Knowledge of lease agreements and rental property operations
Experience with financial reporting and analysis
Certification in property management (CPM, CAM, or similar) is a plus
Experience with collection agency management and skip-tracing tools
Knowledge of credit reporting requirements and FCRA compliance

Responsibilities

Monitor and manage delinquent accounts for current residents across the portfolio
Generate and distribute late notices according to state law requirements (3-day, 5-day, 7-day notices)
Follow up on payment promises and maintain detailed contact logs
Negotiate payment plans with residents experiencing financial hardship
Work collaboratively with property managers to minimize evictions while maintaining property revenue
Track delinquency percentages by property to ensure targets are met (3% or under)
Coordinate with on-site teams regarding eviction proceedings when necessary
Ensure all collection activities comply with FDCPA while maintaining positive landlord-tenant relationships
Prepare daily/weekly delinquency reports for property and regional management
Manage collection efforts for accounts after move-out or eviction
Calculate and verify final account statements including damages, unpaid rent, and fees
Process security deposit dispositions in accordance with state law timelines
Submit delinquent accounts to third-party collection agencies when internal efforts are exhausted
Coordinate with legal counsel for pursuit of judgments when appropriate
Perform skip-tracing activities to locate former residents
Negotiate settlements and payment arrangements on past due accounts
Report delinquent accounts to credit bureaus in compliance with FCRA requirements
Maintain detailed documentation for potential legal action
Track recovery rates and provide monthly reports on collection agency performance
Monitor lease expiration dates across the portfolio and initiate renewal process 60-90 days in advance
Coordinate with property managers to determine renewal pricing strategies
Generate and distribute renewal offers to residents
Track renewal acceptance rates and follow up on pending decisions
Process lease renewal documentation and ensure proper execution
Maintain renewal tracking spreadsheets and dashboards
Provide weekly renewal status reports to management
Identify at-risk renewals and coordinate retention efforts
Review accounts receivable regularly to ensure accuracy and completeness
Maintain accurate resident ledgers in property management software
Identify and escalate discrepancies in billing, payments, and account balances for resolution
Verify charges, credits, and adjustments to resident accounts are properly documented
Ensure all financial records are properly maintained for audit purposes
Support compliance with accounting standards and company policies through accurate record keeping
Maintain accurate and up-to-date resident files and documentation
Generate monthly collection reports and delinquency analysis for management review
Ensure all collection and renewal documentation is properly filed for audit purposes
Assist with month-end and year-end closing procedures
Provide support to property management teams on billing and collection matters
Participate in team meetings and training sessions as required