Renewal Specialist

SONIFI Solutions, Inc.•Sioux Falls, SD

About The Position

The Technical Renewal Sales Specialist is responsible for proactively managing and executing the Guest Internet Access (GIA) renewal sales process for manufacturer support and license entitlements. This role serves as the primary point of contact for customers and internal partners to identify renewal needs, prepare and deliver accurate quotes, and ensure timely processing of renewal orders to maintain continuity of service. This role plays a critical part in revenue retention, customer satisfaction, and operational accuracy. By owning the renewal lifecycle and partnering cross functionally, the Technical Renewal Sales Specialist helps ensure customers remain supported, compliant with manufacturer requirements, and positioned for long term success with SONIFI solutions.

Requirements

Minimum of one year of experience in renewal sales, sales support, account management, or a customer facing role
Experience supporting renewals, entitlements, or customer relationships in a technology driven environment preferred
Associate’s Degree required; Bachelor’s Degree in Business Administration, Marketing, or a related field preferred, or equivalent experience
Working knowledge of basic computer networking concepts such as LAN, WAN, Ethernet, and network design preferred
Familiarity with Wi Fi standards and architectures is a plus
Strong written and verbal communication skills with the ability to work effectively with customers, internal teams, and vendors
High attention to detail with strong organization and time management skills
Ability to manage multiple priorities in a fast paced environment
Self motivated with the ability to work independently and collaboratively
Proficiency with CRM systems and Microsoft Office tools; experience with quoting or web based sales tools is a plus

Responsibilities

Develop and maintain a strong understanding of manufacturer support entitlements, licenses, renewal policies, timelines, and customer benefits
Proactively identify renewal opportunities, potential risks, and roadblocks, and develop strategies to address them
Serve as the primary point of contact for customers and internal teams throughout the renewal process
Facilitate the end to end renewal sales process to deliver an accurate, efficient, and positive customer experience
Prepare, deliver, and track renewal quotes using Salesforce, Salesforce CPQ, Solution Design Tool (SDT), and GIA Pricing Tool (GPT)
Maintain regular communication with vendor and manufacturer partners to support renewal requirements and processes
Provide regular reporting and updates on renewal activity and performance
Partner cross functionally with Customer Success, Sales Account Management, Technical Assistance Center, Accounting, Procurement, and Product Management
Identify lifecycle related customer needs and refer qualified upsell opportunities to the assigned Account Manager
Support End of Life (EOL) equipment initiatives by assisting with tracking and communication of manufacturer EOL schedules
Evaluate existing renewal processes and recommend improvements to increase efficiency and effectiveness
Monitor industry trends and best practices to enhance workflows and customer experience
Learn and understand core networking components within the SONIFI GIA solution and how they interoperate
Obtain manufacturer specific certifications related to licensing, renewals, and sales as required
Respond promptly to customer inquiries and concerns to ensure satisfaction and retention
Support pre and post sales activities as needed and perform other duties as assigned