VDI Windows Desktop Admin - TS/SCI w/Poly
About The Position
VDI WINDOWS DESKTOP ADMINISTRATOR Deliver simple solutions to complex problems as a VDI Windows Desktop Administrator at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours. MEANINGFUL WORK AND PERSONAL IMPACT ● Advanced Technical Support: Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. Diagnose and resolve complex hardware and software problems. Perform root cause analysis for recurring issues and implement permanent fixes. ● System Maintenance and Optimization: Ensure the stability, security, and performance of Windows desktop systems. Apply patches, updates, and configuration changes to maintain compliance and security standards. ● Incident and Problem Management: Manage and resolve high-priority incidents and problems within SLAs. Document resolutions and create knowledge base articles to improve future support processes. Conduct post-incident reviews to identify improvements. ● Collaboration and Project Support: Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments. Assist in the design and implementation of new technologies and solutions. Participate in planning and execution of system upgrades and migrations. ● User Support and Training: Provide guidance and training to Tier 1 and Tier 2 support staff. Assist end-users with complex technical issues and provide advanced troubleshooting. ● Documentation and Reporting: Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues. Generate reports on system performance, incident resolution, and other metrics as required. WHAT YOU’LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. The Windows Desktop Engineer must have: ● Education: Technical Training, Certification(s) or Degree ● Experience: 3+ years of related experience ● Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies. ● Security clearance level: TS/SCI w/Poly ● US citizenship required ● Role requirements: Proficiency with Active Directory, Group Policy, and network configurations. Strong understanding of hardware components, peripheral devices, and drivers. Experience with system imaging, deployment, and management tools. SCCM MDT Advanced troubleshooting skills and ability to diagnose complex issues. Excellent communication and interpersonal skills. Strong documentation and organizational skills. Experience with scripting and automation (e.g., PowerShell). Knowledge of ITIL framework and best practices. Experience with endpoint security solutions. Familiarity with cloud services and integration (e.g., Microsoft Azure). ● This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required.
Requirements
- Technical Training, Certification(s) or Degree
- 3+ years of related experience
- Windows operating systems (Windows 10, Windows 11) and related technologies.
- TS/SCI w/Poly
- US citizenship required
- Proficiency with Active Directory, Group Policy, and network configurations.
- Strong understanding of hardware components, peripheral devices, and drivers.
- Experience with system imaging, deployment, and management tools. SCCM MDT
- Advanced troubleshooting skills and ability to diagnose complex issues.
- Excellent communication and interpersonal skills.
- Strong documentation and organizational skills.
- Experience with scripting and automation (e.g., PowerShell).
- Knowledge of ITIL framework and best practices.
- Experience with endpoint security solutions.
- Familiarity with cloud services and integration (e.g., Microsoft Azure).
- Must be 8570 compliant with a Security + certificate
Responsibilities
- Advanced Technical Support: Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. Diagnose and resolve complex hardware and software problems. Perform root cause analysis for recurring issues and implement permanent fixes.
- System Maintenance and Optimization: Ensure the stability, security, and performance of Windows desktop systems. Apply patches, updates, and configuration changes to maintain compliance and security standards.
- Incident and Problem Management: Manage and resolve high-priority incidents and problems within SLAs. Document resolutions and create knowledge base articles to improve future support processes. Conduct post-incident reviews to identify improvements.
- Collaboration and Project Support: Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments. Assist in the design and implementation of new technologies and solutions. Participate in planning and execution of system upgrades and migrations.
- User Support and Training: Provide guidance and training to Tier 1 and Tier 2 support staff. Assist end-users with complex technical issues and provide advanced troubleshooting.
- Documentation and Reporting: Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues. Generate reports on system performance, incident resolution, and other metrics as required.
Benefits
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
