VDC Support Specialist

Dusty Robotics•Mountain View, CA

21h•Hybrid

About The Position

We are now looking for a VDC Solutions Specialist to join our Customer Success team. You will play a critical role in the successful deployment of our FieldPrint Platform on construction sites across the United States. You will also collaborate with cross-functional teams, including engineering, sales, marketing, and customer support to ensure that our systems meet client needs and project timelines. This position is hybrid (2 to 3 days/week) out of our corporate headquarters in Mountain View, California.

Requirements

4+ years of experience in Commercial Construction, Architecture, or Engineering-related fields.
Experience in BIM or VDC management
Proficiency in Revit and AutoCAD
Strong communication and problem-solving skills
Technical knowledge of construction methods and materials
Problem solving orientation and sharp eye for detail
Comfortable in a dynamic, fast-paced environment
Degree in Architecture, Engineering, Construction, related field, or equivalent work experience

Nice To Haves

Familiarity with Dynamo, Lisp routines, and construction software such as Navisworks, Mitek, Procore, and Autodesk Construction Cloud.

Responsibilities

Guide customers through layout workflows in Revit, AutoCAD, and the Dusty Portal
Deliver targeted training to internal teams and customers
Customize implementation to match evolving client needs and project goals
Support adoption, troubleshoot barriers, and streamline non-integrated workflows
Use insights to build deeper client relationships and identify expansion opportunities
Coordinate resources, timelines, and communication across stakeholders
Identify risks early and drive projects to successful on-time delivery
Track progress and report to leadership on key milestones
Partner with product, engineering, and R&D to ensure field-deployable, client-ready solutions
Work alongside customer success and support teams to deliver a seamless experience
Collaborate to refine customer onboarding programs and implementation timelines
Improve internal processes to scale VDC implementations across accounts
Co-develop repeatable solutions for best practices on file preparation
Gather feedback to inform product enhancements and process evolution