Vault Teller

Towne Family of Companies•Norfolk, VA

19h•Onsite

About The Position

The Vault Teller is responsible for receiving and paying out money per members’ requests and handling branch cash vault duties. This includes maintaining cash levels, determining cash needs, preparing and verifying shipments, processing currency and coin orders, and entering transactions into the teller system. The role also involves reviewing member accounts, balancing the cash drawer, promoting bank products, assisting members, and adhering to security guidelines and federal regulations. Additional duties may include balancing cash dispensers, settling ATMs, ordering supplies, settling internal accounts, and balancing the branch.

Requirements

At least 2 years prior bank teller experience
At least 2 years' work experience using basic computer skills including Outlook, Excel, Word, and Bank software programs
Ability to keep cash drawer in balance on a daily basis
Ability to accurately process monetary transactions in a timely fashion
Proven ability to give our members excellent service in person, on the phone and by email
Able to handle more complex teller transactions, use independent judgement and answer more complex teller and general banking questions
Flexibility to learn quickly and adapt easily as new systems or processes emerge
Ability to work as an integral and reliable team player
Punctual, dependable, and able to keep unplanned absences to a minimum

Nice To Haves

Experience handling the vault cash or acting as a backup vault teller
Experience mentoring or training new tellers

Responsibilities

Receiving and paying out money per members’ request.
Handling branch cash vault duties including maintaining cash levels within established limits.
Determining weekly cash needs.
Preparing outgoing shipments and verifying incoming shipments to the amount requested.
Preparing documentation of currency movement (i.e. Brinks log, vault log, accounting entries, mutilated & contaminated currency, etc.).
Facilitating cash transfers between tellers & vault.
Processing currency & coin orders per members’ requests.
Verifying checks and cash and examining documents for essential elements.
Entering members’ transactions into the teller system and providing receipts.
Reviewing & providing system overrides on other tellers’ transactions, when needed.
Reviewing member accounts to make appropriate decisions.
Balancing cash drawer daily.
Promoting TowneBank as well as all related bank products.
Assisting members in person and on the phone.
Following the Bank’s security guidelines on a daily basis.
May perform other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Other duties as assigned.