Vault Technician

Company3 • Santa Monica, CA

3d • Onsite

About The Position

As part of Company 3's Facility Team, The Vault Technician is driven by a commitment to providing exceptional customer service and savvy hospitality. This role is responsible for providing general studio support, which includes the continuous monitoring of supplies, media logistics, and overall support to studio operations. This role also provides administrative and logistic support to the department. This position requires working in our Santa Monica studio on a regular basis. This is not a remote position.

Requirements

• Self-motivated with strong interpersonal / problem-solving skills and superior client service skills.
• Strong communications skills, both verbal and written, with the ability to communicate, assertively and diplomatically with a diverse population.
• Resourcefulness and exceptional time management and organizational skills.
• High attention to detail with a strong ability to multi-task, prioritize and problem solve on the fly.
• Calm and personable under pressure, while working with tight deadlines.
• Adaptable to constantly evolving scenarios and being able to pivot as priorities change.
• Strong knowledge of the Microsoft Office software, including Word, Excel, Outlook and Teams.
• Excellent typing skills.

Nice To Haves

• Demonstrated experience working in the service or hospitality sector.
• Demonstrated experience in the media/post-production industry.
• Demonstrated experience using a multi-line phone system.
• Demonstrated experience editing and composing business communications (i.e., letters, notices, e-mails).
• Solutions-focused approach to challenges and conflicts.
• Demonstrated experience working as part of a team.

Responsibilities

• Accurately log metadata of incoming physical media into the inventory system and barcode elements upon receipt.
• Shelve, re-shelve, shift, and re-pack media including, but not limited to film, video tape, and hard drives.
• Guarantee accurate tracking and shelf location of all in-house physical media.
• Locate elements for clients, staff, and Company 3 business units.
• Securely pull physical media in a timely manner for production use and return elements to vault storage when their use is complete.
• Maintain individual areas of responsibility.
• Responsible for condition of camera equipment and compiling shoot kits for production usage.
• Dispatch couriers to pick up physical media, documents, and supplies as requested.
• Secure receipt of incoming shipments and provide signature as proof.
• Accurately match shippers to goods received.
• Promptly notify account representatives of the receipt of incoming media.
• Perform virus scan of incoming hard drives.
• Assess elements received for damage or missing items.
• Oversee distribution of incoming mail/packages to staff.
• Responsible for the security of all outgoing media.
• Pull elements for delivery and arrange for dispatch of couriers or overnight shipments with preferred vendors.
• Perform quality control check on Deluxe-made labels created by other departments.
• Coordinate and process both local and international deliveries/shipments.
• Coordinate DCP output and deliveries with DTDC and Data.
• Compose articulate, accurate, and timely e-mail correspondences.
• Answer phones and contact staff and clients concerning receipt, vaulting, and shipment of elements.
• Maintain a tidy and organized workspace.
• Some physical labor required.
• Other duties as assigned.

Benefits

• Comprehensive package of health, retirement, and insurance benefits and paid time off for eligible part-time employees working 25 or more hours per week and full-time employees in the US.
• Retirement, select insurance benefits, and where required by law, health benefits for eligible project hires and part-time employees working less than 25 hours per week in the US.
• Local benefits plan offerings as adopted and amended from time to time for roles filled in Canada and other territories.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed