Vault Supervisor

Loomis•Austin, TX

19h•Onsite

About The Position

The Vault Supervisor is responsible for the oversight and coordination of route and dispatch functions, ensuring the safety and security of employees, vehicles, facilities, and cargo. This role involves managing operational costs, investigating accidents, developing customer service capabilities, and coordinating with various internal and external stakeholders. The supervisor will also be responsible for short- and long-range operational planning, resolving employee issues, and ensuring the profitability and efficiency of branch operations through effective risk management and supervision. A key aspect of this role is ensuring the proper balancing of the vault daily for each shift and timely completion of monthly commitments.

Requirements

Minimum of 3 years of operations experience in a vault, cash, or coin processing environment
Excellent analytical and math skills and accuracy are essential
Solid written, verbal, and interpersonal skills
Proficient with Microsoft Office Suite and banking database systems
Ability to maintain a stooped or squatting position for several minutes to perform the sorting function
Ability to walk continuously between bins, vaults, booths, and counters
Ability to stand on the concrete floor approximately 80 percent of shift
Ability to sign and record numbers by hand and, make entries on records, and prepare reports
Ability to meet State requirements for handgun license/permit or Security Officer Commission
Successful completion of Human Performance Evaluation (HPE) including testing in lifting, carrying, pushing, pulling, and repetitive coupling

Nice To Haves

Familiarity with computerized timekeeping systems
Familiarity with cash processing equipment

Responsibilities

Complete and maintain oversight and coordination of route and dispatch function
Control the costs of operations
Ensure safety of employees, vehicles, and facilities through training, monitoring and enforcement of policies and procedures
Ensure security of cargo and terminal through training, monitoring, and enforcement of policies and procedures
Investigate accidents and process required paperwork
Develop and maintain customer service capabilities among all operations staff
Respond to customer inquiries and/or complaints
Coordinate with sales, other branches and departments, District and corporate staff, other carriers, and vendors
Control overtime hours
Monitor employee vacation schedules
Maintain effectiveness and efficiency of operational functions
Conduct short- and long-range operational planning to meet branch goals
Communicate with all employees to immediately resolve any outstanding issues and/or complaints
Complete any and all additional responsibilities that are assigned by the Branch Manager and/or other Management Team Members on an “as needed” basis
Possess knowledge of transit vault, coin vault and CMS operations
Consult with and accept advice/direction from the Operations/Branch Manager on a daily basis
Responsible for training, counseling, disciplining, conduct and evaluation of employees under their direction on a daily basis
Communicate with customers on a regular basis
Communicate with sales and administration on an “as needed” basis regarding updates of service and customers, and payroll issues
Assume limited responsibilities during the absence of the Operations/Branch Manager on an “as needed” basis
Direct operations to meet broad branch objectives, within policy guidelines
Direct vault operations, including structure and scheduling, establish procedure, enforce policy
Ensure profitability of branch, as related to quality and efficiency of operations; operation cost within guidelines, as provided
Control of losses through implementation of effective risk management, training, supervision, and discipline
Control of damages and injuries, through implementation of safety programs, training, supervision and discipline
Ensure a high level of observable safety, security and effectiveness of operating practices and use of equipment
Provide leadership by example – modeling appropriate behaviors; and regular observation/monitoring of route activities and crew needs
Facilitate self-development and subordinates through on the job training and other training
Analyze complex factors to decide appropriate actions, and resolve situations not covered by set policies or procedures
Ensure proper balancing of the vault daily for each shift
Timely completion of monthly commitments as assigned by Operations/Branch