Vape / Budtender

True North Construction Company•Windsor, ON

1d•Onsite

About The Position

Join the True North Cannabis Team! This dynamic role supports both vape/tobacco and cannabis retail operations, while also fulfilling responsibilities during keyholder shifts. The ideal candidate brings energy, integrity, and a passion for delivering exceptional customer experiences while adhering to provincial regulations and store policies.

Requirements

Must be 19 years of age or older
Valid CannSell Certification required (must be provided prior to start date)
1+ years of retail or customer service experience, preferably in a regulated industry
Experience handling cash and operating a POS system
Strong communication, organization, and problem-solving skills
Reliable, responsible, and able to work independently or as part of a team
Open to feedback and committed to continuous improvement

Nice To Haves

Previous keyholder or leadership experience is an asset

Responsibilities

Welcome and assist all customers with professionalism and warmth
Provide accurate, helpful product knowledge for both vape/tobacco and cannabis offerings
Ensure a high level of customer engagement, suggestive selling, and product education
Demonstrate that guest service is the top priority by responding with urgency and courtesy
Confidently upsell and cross-sell products to achieve personal and store sales goals
Work collaboratively with the management and sales team to maximize revenue
Handle customer feedback or concerns in a professional, service-oriented manner
Ensure proper age verification (19+) for all customers in accordance with AGCO and Smoke-Free Ontario Act regulations
Follow all compliance procedures for cannabis and tobacco product handling, display, and sales
Maintain store cleanliness and participate in daily cleaning, restocking, and general upkeep
Support with inventory control, including receiving shipments, organizing stock, and rotating product
Participate in store events, safety inspections, and internal audits
Open and close the store in accordance with security and operational procedures
Perform end-of-day cash reconciliation and reporting
Lead the sales floor in the absence of a manager and delegate tasks appropriately
Ensure adherence to all store policies and safety protocols during your shift
Act as a point of contact for staff and customers during keyholder shift