Van Shuttle Driver

Residence Inn Cleveland Airport/ Middleburg Heights•Middleburg Heights, OH

7d•Onsite

About The Position

The Van Shuttle Driver at plays a crucial role in enhancing the guest experience by providing safe, timely, and friendly transportation services. The driver is responsible for transporting guests to and from assigned destinations, maintaining the cleanliness and safety of the vehicle, and assisting with guest inquiries and luggage.

Requirements

Valid Driver’s License with evidence of insurability.
Must have a good driving record.
Strong communication skills, both verbal and written.
Knowledge of the city, particularly tourist attractions.
Ability to respond to guest requests quickly and efficiently.
Ability to lift and move luggage up to 75 lbs, push and pull carts and equipment up to 200 lbs, and perform tasks in various environments, including outdoor settings.
Work may involve standing for extended periods, bending, stooping, and lifting.
The position requires working outdoors and dealing with varying weather conditions.
Must be willing to undergo a Drug Screen and Motor Vehicle Report.
All applicants must be 18 years or older.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Safely transport guests to/from assigned destinations using the property vehicle, adhering to all traffic regulations.
Regularly inspect vehicles for cleanliness, damage, tire pressure, and fluid levels. Refuel as necessary and report any maintenance needs.
Accurately document all trips and vehicle incidents, including damages or accidents, and report these to the manager/supervisor.
Greet guests upon arrival, assist with luggage, and provide information on hotel services and local attractions.
Park the vehicle in the designated location when not in use and ensure it is ready for the next trip.
Assist with guest relations, maintain cleanliness of hotel entrances and parking lots, and follow company SOPs.
Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards.
Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction.
Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures.
Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
Perform additional duties as assigned by the General Manager, supporting the overall success of hotel operations.
Comply with all Federal and State driving laws.