The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on maintaining "Happy Guests", "Spotless Cleanliness", "Product Consistency & Quality", and "Teamwork". Team Members are expected to greet guests happily, use their names, contribute to guest satisfaction, handle challenging situations, possess hotel knowledge, support events, understand relevant technology, and practice good phone etiquette. Cleanliness is a team effort, requiring everyone to pitch in to keep all areas clean and organized, even while interacting with guests. Product consistency involves accurately completing operational checklists and shift handover reports, and maintaining a flawless uniform and grooming standard. Teamwork is emphasized through clear, honest, and professional communication, a "can do" attitude, and collaboration to create a positive environment.
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Career Level
Entry Level
Education Level
No Education Listed