Van Driver

MCR • Phoenix, AZ

22d • $15 - $17 • Onsite

About The Position

The Van Driver is responsible for transporting guests to and from the airport and other designated locations in a safe and friendly manner, ensuring a positive start and end to their stay. This role is crucial in providing excellent guest service and maintaining the MCR standard of clean, friendly, well-organized, and safe hotels.

Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Must have a positive attitude and willingness to learn.
• Ability to follow instructions, assigned tasks, and meet deadlines.
• Always provide friendly service with a smile to guests.
• Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.
• Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager.
• Never work while clocked out.
• Must clock in/out for breaks at the designated time on your schedule.
• Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Lifting: Carrying certain laundry supplies, linens and other items.

Responsibilities

• Transporting guests to and from the airport and other designated locations.
• Greeting guests happily upon arrival and throughout their stay with a smile.
• Using guests’ names whenever possible to make them feel welcomed.
• Contributing to great guest satisfaction scores.
• Handling challenging guest situations with hospitality and a sense of urgency.
• Maintaining strong knowledge of all features of the hotel facility and amenities.
• Being aware of and supporting all groups and events at the hotel.
• Understanding of relevant technology for the role.
• Answering all incoming calls with friendly service using the approved greeting.
• Ensuring all areas, both front and back of the house, are kept clean and well-organized.
• Pitching in to clean guest rooms and public spaces as needed to ensure the hotel is well-organized and safe.
• Greeting every guest happily with a smile, by name if possible, while cleaning.
• Ensuring all operational checklists are completed accurately and at the designated times, every shift.
• Ensuring handover reports are accurate and on time for effective shift-to-shift communication.
• Wearing a clean, approved uniform and being well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
• Communicating clearly, honestly, and professionally with Team Members.
• Demonstrating a 'Can Do' attitude, willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaborating with all Team Members at all levels to create a welcoming environment for guests and an effective, positive workplace.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
• Retirement Options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed