Van Driver-Part Time-Sat and Sun Overnight-Residence Inn Bloomington

CSM Corporation•Bloomington, MN

2d•$18•Onsite

About The Position

This position is responsible for safely transporting guests to/from their destinations, providing information and luggage assistance, in a friendly, courteous, and professional manner. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. Follows CSM high standards of quality to ensure guest satisfaction.

Requirements

Prior hotel and/or related guest service experience preferred
Attention to detail, customer focused and the ability to perform job duties in a fast paced environment
High school diploma or GED preferred
Current and valid drivers’ license with safe driving record required
Must have appropriate class of driver’s license based on hotel vehicle requirements and must be a minimum of eighteen (18) years of age for insurance purposes
Ability to lift, push and pull up to 75 pounds on a regular basis throughout shift

Responsibilities

Safely transport guests to/from their destinations, provide information and luggage assistance
Anticipates and responds to guests in a friendly and positive manner
Responsible for providing the highest level of service
Ability to assist and direct guests by knowledge of hotel property, amenities, local area, and hours of operation of hotel outlets and services
Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary. Understands and follows CSM guest service recovery program
Fill out all required logs and complete safety checks of the vehicles
Ensure there is gas in the vehicle and that it is clean and presentable by picking up trash and periodically going through a car wash
Responsible for proper use and basic maintenance of hotel vehicle, all equipment and supplies, and adheres to cost controls to reduce expenses and waste. Plan to ensure avoiding unnecessary trips
Responsible for the safe operation of hotel vehicle, and adheres to all applicable traffic laws
Responsible for completing the following checks: preventive maintenance, DOT, and required safety equipment
Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations Follows all CSM procedures for guest/associate incidents
Knowledgeable of hotel emergency procedures
Aware of van insurance card location
Reports all traffic violations or accidents to management immediately
Produces required volume of work by planning, organizing and prioritizing work duties
Adheres to CSM general work rules and department procedures
Attends all required department and hotel meetings