Van Driver | Philadelphia Residence Inn

SHANER•Philadelphia, PA

4d•Onsite

About The Position

Hotel Van Drivers operate the hotel shuttle/van to transport guests safely and courteously to their desired location(s). This role requires a flexible schedule, including weekends, holidays, and overnight varied shifts. The driver will greet guests, assist with luggage, ensure parking areas are clear and safe, monitor for hazards, and maintain the cleanliness and organization of work areas. Additionally, the driver will explain hotel facilities, provide local transportation directions, handle guest complaints to ensure satisfaction, and maintain the appearance of the hotel van. Confidentiality of guest information and possessions is paramount. Other duties as assigned.

Requirements

Valid driver’s license in the state of hotel’s operations.
Excellent driving record.
Must be 21 years or older.
Ability to provide legible communication and directions.
Previous guest relations and/or training.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent.

Nice To Haves

Some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Operate the hotel shuttle/van to transport guests safely and courteously to their desired location(s).
Greet arriving guests/visitors; bid farewell to departing guests/visitors.
Assist guests and visitors into and out of the hotel van, including loading/unloading luggage.
Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
Identify and explain hotel facilities and features to guests while escorting them to the hotel.
Relay accurate directions to guests on inquiries of transportation within the local area.
Handle guest complaints by ensuring guest satisfaction.
Monitor and maintain appearance of hotel van.
Ensure confidentiality of hotel guests and security of guests’ possessions.
Other duties as assigned.