Valuation Quality Control Specialist (On-site)

Newrez LLC•Bethel Park, PA

6d•Onsite

About The Position

The Valuation QC Specialist is responsible for managing appraisal orders from initial receipt through final delivery, including any revisions or addenda. This role coordinates with appraisers, internal teams, and customers to ensure timely, accurate, and compliant appraisal processing while maintaining high quality standards and excellent customer service.

Requirements

High School Diploma or equivalent required.
3-5 years of related experience in real estate appraisal quality control, appraisal review, or appraisal operations preferred.
Prior experience with USPAP standards and agency/investor guidelines, including Fannie Mae, Freddie Mac, FHA, and VA requirements preferred.
Previously held or currently hold an appraisal license or certification preferred.
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Ability to multi-task in a fast-paced environment.
Strong attention to detail and accuracy.
Strong problem-solving skills.
Ability to follow detailed procedures and ensure accuracy.
Effective customer service and interpersonal skills.
Ability to meet deadlines and manage competing priorities.
Proficiency with computer systems and virtual desktop tools.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Responsibilities

Process appraisal orders from receipt through final delivery, including revisions and addenda.
Assign incoming appraisal orders by locating qualified appraisers and negotiating fees as needed.
Recruit appraisers, including conducting due diligence and managing fee negotiations.
Perform daily follow-up on appraisal orders in progress.
Maintain accurate and complete documentation in the operating system for each file.
Review appraisal reports for errors, omissions, typographical mistakes, and compliance with applicable investor guidelines.
Coordinate with appraisers to obtain required corrections or revisions.
Ensure completed appraisal reports meet internal quality standards and customer expectations.
Comply with all state, federal, and company policies, procedures, and regulations.
Respond promptly to incoming emails and phone calls.
Resolve customer issues and answer questions in a timely and professional manner.
Commit to exceeding customer expectations by actively listening and delivering effective solutions.
Maintain respectful and professional relationships with internal and external customers.
Participate in department meetings to improve appraisal processes and workflows.
Follow detailed procedures in a fast-paced environment while ensuring accuracy.
Identify opportunities for system and process improvements and suggest solutions.
Set personal performance goals and meet departmental goals established by management.
Organize, prioritize, and schedule tasks to meet deadlines and project urgency.
Maintain high standards of work quality despite pressing deadlines.