Valuation Manager, Fine Jewelry and Watches (Appraiser) - Glendale, California - New Store Opening

The RealReal • Glendale, AZ

2d • Onsite

About The Position

As a Valuation Manager of Fine Jewelry and Watches at TheRealReal, you will own day-to-day appraisals, servicing clients that visit our retail store via appointment or walk-ins. You will be pricing and authenticating fine jewelry and watch pieces across our dynamic acceptance standards. As a subject-matter expert, you will educate and build trust with our consignors, customers, and your peers, translating market knowledge to a white-glove client experience. You will also support occasional supply events through on-site valuations and participating in remote pricing initiatives to assist cross-functional teams across our organization. We’re seeking a process-driven individual who has extraordinary attention to detail and wants to hone their expertise in fine jewelry and watches. This is an on-site position based in our Glendale, California retail store - coming soon!

Requirements

• Strong knowledge of fine jewelry in the primary and secondary market
• 2-5 years experience working in the luxury space in a customer facing role
• Flexibility to work certain weekend days
• Proactive, self-directed approach with the ability to anticipate business needs and meet internal and external deadlines
• Strong problem-solving skills, including the ability to identify potential obstacles in advance and ensure smooth execution of valuation office processes
• Exceptional attention to detail with the ability to manage multiple complex, time-sensitive situations while remaining calm and composed
• Passion for delivering a high-touch, luxury client experience every day
• Polished, professional presence with strong presentation skills
• Clear and effective communicator, both verbally and in writing

Nice To Haves

• Sales experience strongly encouraged
• GIA credentials such as Graduate Gemologist (GG), Accredited Jewelry Professional (AJP), or equivalent coursework/experience strongly preferred

Responsibilities

• Facilitate all valuation appointments, working directly with clients to provide a relaxed, consultative experience that educates them on the value of their items within our marketplace
• Conduct real-time valuations and authentication of fine jewelry and watches using a wide array of industry specific tools
• Provide pre-consignment pricing services to consignors and internal sales partners
• Maintain strong understanding of pricing trends and the sell-through velocity of fashion items by working with the Pricing and Authentication teams
• Own the sell-through performance and velocity of items you personally price
• Own appointment-to-consignment conversion metrics, driving both client satisfaction and business results
• Partner with the Store Manager to understand customer needs and stay current with in-store operations and priorities
• Support additional store and team needs as required to ensure a seamless retail experience

Benefits

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed