Valley Manager
About The Position
The Valley Manager is a supervisory position that includes management duties and responsibilities. This role oversees the daily operation of all Valley amenities, including the racquet hub (indoor and outdoor tennis, pickleball, and padel courts), pool, hot tubs, seasonal snow tubing, and the overall member experience. The Valley Manager is responsible for managing all Valley team members and communicating with partner departments to ensure exceptional service, operational excellence, safety, and a seamless member experience. The position interacts regularly with members, guests, vendors, instructors, and other departments.
Requirements
- Supervisory experience, preferably in a service-related field
- Passion for hospitality, recreation, wellness, and member service.
- Previous supervisory or management experience, preferably in hospitality, recreation, club, resort, or service-related operations.
- Strong leadership, organizational, and team development skills.
- Ability to manage multiple operations simultaneously in a fast-paced environment.
- Proficient in Microsoft Word, Excel, and Outlook.
- Ability to maintain a high level of professionalism and discretion.
- Must be 18 years of age or older.
Nice To Haves
- CPR/AED and First Aid certification preferred or willingness to obtain.
Responsibilities
- Manages the day-to-day operation of The Valley to achieve the optimum profit and ensure the highest quality of service possible.
- Manages daily operations of the racquet facilities, aquatic amenities, wellness areas, seasonal snow tubing, and other Valley programming.
- Work closely with Food & Beverage leadership to ensure seamless service and high-quality offerings throughout The Valley.
- Ensure prompt, efficient, and courteous service is consistently delivered throughout all Valley operations.
- Maintain compliance with all applicable health, safety, and operational regulations, including Department of Health requirements where applicable.
- Oversee staffing, scheduling, onboarding, coaching, training, and performance management of Valley team members.
- Coordinate with Concierge, Facilities, Housekeeping, Security, Ski Operations, Racquet Professionals, Aquatics, and other departments to support daily operations and special events.
- Collaborate with Concierge and Club Operations teams to ensure member requests, needs, and concerns are addressed promptly and seamlessly.
- Monitor operational supplies, equipment, and inventory, coordinating with vendors as needed.
- Ensure proper cash handling and financial transaction procedures are followed within Valley operations.
- Assist with planning and executing member events, programming, tournaments, wellness activities, and seasonal experiences.
- Maintain a safe environment for members, guests, and employees by identifying and addressing potential hazards.
- Perform related duties and special projects as assigned.
- Ensure The Valley is Department of Health compliant at all times.
- Performs related duties and special projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
